Vacancy - Resort Manager
Resort Manager
Powder White has just completed an 8th successful season and is starting already to make preparations for winter 20011/12. Due to the planned new programme launch, we are looking for strong and knowledgeable Resort Managers to join our busy overseas teams this winter.
Our Resort Managers are extremely important to ensuring that our guests’ holiday lives up to and beyond not only to our exacting standards but to their expectations. Their week is extremely busy and will involve meeting the needs of not only your guests, but your staff and of equal importance, the London Office. You must be a mine of information, extremely approachable and permanently accessible to ensure our guests get the very most out of their holiday and are provided with what we are contracted to provide.
Responsibilities:
What you can expect from Powder White:
For further information, please visit our website www.powderwhite.com
Powder White has just completed an 8th successful season and is starting already to make preparations for winter 20011/12. Due to the planned new programme launch, we are looking for strong and knowledgeable Resort Managers to join our busy overseas teams this winter.
Our Resort Managers are extremely important to ensuring that our guests’ holiday lives up to and beyond not only to our exacting standards but to their expectations. Their week is extremely busy and will involve meeting the needs of not only your guests, but your staff and of equal importance, the London Office. You must be a mine of information, extremely approachable and permanently accessible to ensure our guests get the very most out of their holiday and are provided with what we are contracted to provide.
Responsibilities:
- Resort & Chalet Accounts taking responsibility for the resort bank account, any company monies held in resort and processing guest payments
- To meet and exceed targets set in relation to Ski Pack Sales and in-resort Property Extras sales, providing detailed weekly returns analysis and turnover figures for all chalets, hotels and apartment bookings
- Customer Welfare, Customer Services, Follow-Up and detailed Report Writing
- Managing Day to Day Logistics & Resort Operations
- Overseeing Changeover Day departures & arrivals and transfer operations
- In-Resort Recruitment and continued Training throughout the season including inclusion in the Chalet Host Training early December
- Organisation of & participation in property standards and customer welfare visits for all chalets, hotels and apartments
- Ensure smooth operation of resort set-up and closedown in accordance with London Office requirements
- To complete all paperwork as required in a timely and professional fashion – to include set up and closedown schedules, weekly accounts, property information forms, inventories, end of season reports and fire safety schedules
- To hold weekly team meetings on both Accounts and Weekly Operations
- Staff Management & Disciplinary Procedures, working closely with your Product Coodinator to ensure the highest of Powder White standards are constantly maintained
- Maintaining and developing excellent supplier relationships through good communication and use of local language
- Overseeing resort vehicle maintenance and ensuring these are maintained as a viable commodity in the Powder White programme in terms of maximising resort transfers
- To perform other duties as may be required from time to time and/or provide cover as and when necessary whether this be in your resort or in another Powder White resort
- Proven record of excellent team management & leadership as well as proven ability to work alone and on your own initiative
- Relevant customer service experience and forthright approach to dealing with difficult situations in a customer-facing environment
- Good accounting & budgeting skills with proven ability of achieving targets in similar surroundings
- Computer literacy in Excel & Word
- Fluent French or German in both written and most importantly, conversation
- Excellent organisational skills with the ability to drive your team forward to achieve , excel and exceed expectations
- Personable, outgoing and strong personality
- Ability to act under pressure & keep a clear head
- Good team player with the strength to lead by example
- Excellent guest relations & interpersonal skills
- Hard-working and self-motivating work ethic
- Pro-active and forward-thinking approach and ability to think for yourself and solve problems
- Good numeric, administrative and organisational skills
- Excellent communication skills
- High levels of professionalism and flexibility
- Sense of humour!
What you can expect from Powder White:
- Competitive salary
- Generous on target bonus scheme
- Excellent accommodation
- Food allowance
- Return transport to/from London
- Comprehensive training scheme to include internationally recognised Level 2 Award in Food Safety & Catering
- Stylish & Tasteful uniform (payable at cost price)
- Medical Insurance (Personal Belongings Insurance available at a supplement)
- Equipment hire and free ski/snowboard tuition in low season (resort dependant)
- Season lift pass
- Free internet access
- Unbeatable back-up from both in-resort management and our team in London
- The chance to experience ski resort life, build a strong career based on knowledge received and the opportunity to make lots of new friends and have lots of fun!
For further information, please visit our website www.powderwhite.com