This is probably the most challenging and demanding of the posts we have available, but it promises to offer a most rewarding experience. Our Resort Managers hold total responsibility within their resort. The role is very diverse and will include everything from staff management to stock-control or from guest welfare to chalet maintenance. It is a non-stop role and requires total commitment and pro-activity.
What the position involves:
- Ensuring that our guests are receiving the highest standards of service
- Managing and overseeing the resort team which will consist of Hosts, Chalet Cleaners and Drivers/Handymen
- Maximising communications between resort and the London office to ensure the smooth-running of your resort
- Heading up and working as part of a small, focused resort team
- Maintaining and developing supplier relations in resort ensuring all guests receive correct ski packs as ordered
- Overseeing arrivals & departures on changeover day
- Developing and maintaining relationships with guests from week to week through regular chalet visits
- Holding weekly resort meetings for your team of staff
- Completing all paperwork efficiently and accurately including weekly accounts returns
- Ensuring that all members of your team are carrying out their roles with efficiency and to the high Powder White standards
- Taking responsibility for all Powder White monies held in resort
- Overseeing regular stock-takes of food goods, chalet suppliers, linen and wine
- Ensuring the maintenance of resort vehicles where applicable
- Overseeing any maintenance issues and ensuring the correct care of all Powder White property including staff accommodation
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Abilities Needed & Expectations: |
Qualifications & Requirements: |
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Personable and outgoing personality |
EU passport & UK National Insurance number essential |
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Ability to act under pressure & keep a clear head |
Previous hospitality experience |
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Good team player with ability to lead by example |
Relevant customer service experience, ideally in the travel industry |
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Excellent guest relations & interpersonal skills |
Previous team management experience |
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Hard-working and self-motivating work ethic |
Good accounting & budgeting experience |
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Being pro-active and ability to think for yourself |
Computer literacy in Word and Excel |
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Very good numeric, administrative & organisational skills |
Preferably educated to degree standard but not essential |
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Good communication skills with a sense of humour |
Fluent French or German preferred |
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Professionalism and flexibility |
Full, clean driving license |
The overall package for these positions is very competitive - includes your own apartment, salary, food allowance, ski benefits etc.
To apply for this position, please send us a copy of your CV and recent photo with covering letter to our London office or mail this to recruitment@powderwhite.com
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