1. Deposit: 30% of full balance at time of booking, payable by debit/credit card. Please note that there is no charge on Visa/Mastercard, and there is a 4% charge on American Express for the initial deposit payment for chalet bookings. If there are several deposit payments, subsequent payments will be liable to a handling fee of 2.5% for Visa/Mastercard and 4% for American Express for chalet bookings.   Hotel bookings are confirmed with a deposit of 30% of the holiday value. Signed booking form required as confirmation and deposits are non-refundable.
2. Balance: payable 12 weeks before departure.
3. Payment Methods: Via a) Visa/Mastercard (2.5% handling fee on balance payments & ski pack payments), b) Debit Card (no charge), c) Cheque made payable to Powder White Ltd, d) Direct Transfer, e) American Express (4% handling fee on balance payments & ski pack payments).
4. Early Booking & Group Discounts: applicable to direct brochure-priced bookings only.
5. Children: 10% discount aged 12 & under. Only applicable to fully-catered holidays at non-discounted prices.
6. Infants: £100 nominal charge (does not include food) if aged under 2 and using a cot. Highchairs available on request.
7. Additional Beds/Mattresses: Adults & children are charged at 65% of the adult bed rate on catered holidays.  On self-catered holidays, the pro rata'd per person rate will be charged.
8. Empty Beds:  On catered holidays are charged at the 65% for the first empty bed and 75% for the second empty bed.  Maximum of one empty bed allowed in 6 person chalets and 2 empty beds in 8-12 person chalets.Empty Beds will be charged at the full adult price for holidays on the weeks commencing 26th December 2009 and 13th February 2010. These discounts are only applicable on fully catered holidays at non-discounted prices.
9. Tourist Tax: Is included in our chalet holidays but are not included in hotel bookings.  This is payable at the local rate directly to the hotel in resort.
10. Internet:  There is a one-off pre-bookable nominal payment of EUR20 / CHF30 per chalet per week for unlimited access on either the Powder White computer or guests' own laptop. If you would prefer not to have this added to your booking, please advise us at time of booking.
11. Walkie-Talkies: one set of 4 per chalet, pre-bookable at £25 per set.
12. Playstation 2:  available to pre-book at £25 per week. 
13. Babysitting: subject to availability and charged at local rate.
14. Special Requests: should be arranged through our office before departure.
15. Wine:  Specially selected red and white wines served shortly before and during dinner.
16. Beers & Mixers: available on a pre-booking basis through Managing Your Booking Online.
17. Minibus Shuttle Service: Powder White offer a pre-bookable minibus shuttle service which is available to certain chalets.  This service is offered between the times of 8.00 & 10.00am and 4.00 & 6.00pm for drop-offs and pick-ups from the main meeting point at the lift station only.  It is not available for evening shuttles to bars/restaurants or for daytime pick  ups in resort or in another resort within the same ski area.
18. Extras:  There are a selection of Extras that can be pre-booked through us or online at Manage Your Booking.  These are a great way to enhance your experience with us even further and include upgraded wines, labelled champagne, bottled water, massages, flower delivery, additional towel changes etc.
19. Short-stays & Ad-hoc bookings:  where a shorter than 7 day holiday is booked, guests must be aware that the chalet staff day off is on either a Wednesday or Thursday depending on which resort they are staying in.  Please note therefore that if the short-stay covers either of these days, it is understood that you will not be catered for on that particular day.
20. Ski Hire Storage Facilities: In all our resorts we have arranged storage facilities close to the base of the slopes for our guests.  This storage however is subject to using our recommended suppliers and storage will not be available to those who have pre-booked equipment through alternative suppliers.
21. Dogs:  A handful of our chalets will accept small, well-behaved, fully house-trained dogs.  Please enquite at the time of booking.  There is a £50 administration charge for bringing your dog and a larger security damage deposit will be charged.  Please note that dogs must not be left in the property unattended at any time.

When you have decided which week is the best option, call us for prices and an availability check.  For your information, www.powderwhite.com is kept absolutely up to date so the latest availability will be as shown on the site.    On confirmation of your booking, we will require a signed booking form (see attached) from the party leader and a non-refundable deposit of 30% of full balance. This will ensure the chalet or hotel room is held for you until 12 weeks before departure at which point the balance of the holiday is payable.