Terms And Conditions - Hotel Felsenhof
General Information
Arrival-Departure: Rooms are ready for you to move in at 3 p.m. at the latest. If you wish to arrive later than at 7 p.m. - please call us!
Latest departure 12.00
In the event of cancellation or no show charges as per the Austrian Hotel Convention will apply.
Pets
Dogs allowed: Euro 12,00 per day without food. According to Austrian law Dogs are not allowed in the dining room.
Cancellation Policy
Cancellation 7 days before arrival - 90 %
Cancellation 30 days before arrival - 70 %
Note: The legal right of withdrawal is substituted by the respective cancellation policy.
Deposit
30% deposit necessary at time of booking.
The Hotel Felsenhof in Flachau is a family-friendly 4 star hotel offering a spacious wellness area, restaurant with a sumptuous 3/4 board option and a range of comfortable rooms with free WiFi.
The Hotel Felsenhof in Flachau is a family-friendly 4 star hotel offering a spacious wellness area, restaurant with a sumptuous 3/4 board option and a range of comfortable rooms with free WiFi. The ski bus stop is located just outside the locker room, with regular buses whisking guests to the Flachau ski lifts in just 5 minutes.
Rooms come in a variety of styles and all include WiFi, a bath basket with bathrobes and slippers, hairdryer and cable TV. Larger family apartments are also available in the annexe building (30 metres).
The Felsenhof is home to its own "feel well" oasis with a plethora of facilities including an indoor pool, sauna, steam bath and gym facilities. In keeping with its family ethos, there is even a family wellness area with children's pool, sauna and rain shower.
The restaurant at the Felsenhof showcases a range of traditional Austrian dishes, as well as more contemporary and international choices. The 3/4 board includes a generous buffet breakfast, an afternoon snack buffet with sweet and savoury Austrian delights and a 4 course evening menu with weekly themed buffet.
The hotel is a superb choice for families, offering childcare (1+ years, Sunday to Friday in winter), special children's facilities and meals and a ski school pick up service.
Flachau is a quiet village at the heart of the Ski Amade, Austria's largest ski area. The village boasts pretty surroundings and an innovative and modern lift structure. Flachau is also the home resort of World Cup skiing legend Hermann Maier!
We know how valuable your skiing time is to you so that is why we can to pre-book your lift passes for you, to save you the time and hassle of doing it once in resort. And most importantly, no additional charge or hefty currency bank charges! The lift passes will be ready and waiting for you in your chalet/hotel/apartment, so you can hit the slopes immediately... You can book these at any time after you've booked. Call us on +44 (0)20 8877 8888.
The last thing you want to do at the start of your holiday is queue up in a crowded ski hire shop. We understand this and that is why we offer to pre-book all your equipment so that it is ready and waiting for you. You can either collect it from the shop yourself or some shops even offer a chalet fitting service, where all the equipment will be brought around to the chalet, thus avoiding the ski hire shop completely. Call us on +44 (0)20 8877 8888.
Ski school can be a real hassle to organise so let us do all the hard work for you. We have built relationships with the top ski schools in most ski resorts and we can book lessons for all ability levels, both private and group lessons. For Christmas, New Year, Russian New Year and February Half Term, we strongly advise pre-booking your lessons as soon as possible as the group lesson and private lesson slots get booked up very quickly. You can book lessons at any time after you've booked. Call us on +44 (0)20 8877 8888 or fill in the Ski-School Request Form
Transfers from the airport to your accommodation and vice versa is available through Powder White. If you need transfers arranged, please contact us on +44 (0)20 8877 8888 or fill in the Transfer Request Form
Is not included and, on chalet bookings, will be added to your confirmation invoice. Local Tourist Tax for Hotels & Apartments is payable directly to the supplier in resort.
Each chalet booking requires a deposit of between £250 & £500 which is held as security against any damages, breakages or monies owing to Powder White. Details of this will be shown on your Confirmation Invoice and further information can be found in our Terms section. Apartment Residences vary so please enquire at time of booking.
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Powder White is an Independent Tour Operator offering you an informative, personal and tailor-made service. Our friendly Sales Executives are here to help, so if you have any questions, need further information, or if you have specific requirements you'd like to discuss with us, please feel free to just get in touch and we will do everything we can to find the perfect skiing holiday for you.
Why not give one of our friendly ski experts a call?
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.
