The current terms and conditions are applicable in relation to the organisation of the sale of trips, stays and/or packages, in compliance with articles L. 211-1 et L. 211-2 of the French Code of Tourism.
General Information
Absence of the right of withdrawal
In accordance with article L.121-21-8 of the Consumer Code, the right of
withdrawal is not applicable to service providers in the fields of
accommodation, transport, food and drink, or leisure activities due to be
provided at a specific date or period.
Commercial offer
Our brochure and websites constitute the pre-conditional offer in
accordance with the articles R. 211-5 et R. 211-6 of the Code of Tourism.
The Property Supplier however reserves the right to modify certain services
offered, according to the conditions set out in article R. 211-6. The
reservation of a stay and/or a trip implies that the present specific
conditions are accepted. A printing error is always possible. The
variations in economic conditions can lead to a modification of prices
before the signing of the contract. Your attention is drawn to the fact
that the buildings, apartments and swimming pools are liable to look
different when photos are taken with a wide-angle lens. Photos are only
given by way of example and cannot be considered legally binding. Surface
areas of villas, apartments, mobile-homes, bedrooms, swimming pools, etc.
are approximations and given only as a rough estimation. We cannot be held
responsible for any road works or building work undertaken by the commune
or by private individuals, near the sites rented out.
Reservations
For all reservations (except those concerned by special offer conditions) a
deposit representing 25% of the total cost of your stay, booking fees and
the full amount of insurance, if applicable, must be paid. For all
reservations (except those concerned by special offer conditions) the
remaining balance must be paid 30 days before the start of your stay,
without any reminder on our part, failing which we may consider your
booking to be cancelled, and may charge the contractual cancellation fees,
as set out below. In the case of reservations made less than 30 days before
the beginning of the stay, the full amount is required on reservation. Most
of our stays include 7 nights, from Saturday to Saturday. You are reminded
that any accommodation, intended to be rented out to a certain number of
people may not under any circumstances be used by a greater number of
guests. For all reservations (except those concerned by special offer
conditions) after payment of the total cost of your stay, we will send you
a voucher which includes all the necessary practical information. Payments
by credit card make it possible to guarantee the reservation and to ensure
the payment of the stay
Our prices
Prices indicated in Euros. As a price indicator, you have the possibility
to convert the price into other currencies. However, the payment of your
holiday will be made in Euros, the only currency valid on the The Property
Supplier website. For each reservation, a booking fee of €25 is charged.
This fee is added to the prices indicated in the The Property Supplier
catalogue or on the website. Our rates are "All Taxes Included" including
Value Added Tax (VAT) at the rate currently in effect. Any subsequent
change in the VAT rate in force or the creation of any new taxes on the
services listed in our catalogue and on our websites, occurring between the
date when the rates were determined and the invoicing date, will
automatically entail a change in the price including tax. Our prices do not
include: booking fees, possible charges per week or per stay for your
pet(s), the deposit that you pay on arrival and which is returned to you
after your stay (subject to inventory carried out on your departure), any
additional services (e.g. television rental, rental of bed and bathroom
linen) or additional services, mid or end of the stay cleaning. Ski pass
prices are indicated without insurance. Insurance must be taken out at the
ski pass ticket office of the ski resort concerned.
Tourist tax and Eco-Recycling charge
A tourist tax, collected on behalf of the commune, is not included in the
prices indicated on the website and is to be paid by the client on arrival.
This tax is to be paid either as a fixed charge or according to the number
of nights per person (its amount is defined by the municipality in
question).
An Eco-Recycling charge, not included in our price, may be collected, as a
participation towards the preservation of the environment and the sorting
of waste onsite. This is to be paid on the premises, either as a fixed
charge or according to the number of nights, depending on the establishment
in question (its amount is 0.20€ per day and per person).
Packages
In the case of a combination of travel and/or holiday services within the
meaning of the directive UE 2015/2032, you are able to benefit from, unless
otherwise specified, rights granted by the European Union such as those
laid out in the Tourism Code.
Special offers
Under no circumstances can special offers and reductions have a
retro-active effect.
Baby equipment
Where this option exists, you are strongly advised to reserve this in
advance, directly at your Residence.
Pets
Only certain of our establishments accept pets, under the condition of a
fixed charge to be paid upon arrival at the residence. It is recommended
that you contact the residence directly to see if pets are accepted and to
be informed of the conditions. They must not cause a nuisance to other
clients (noise, hygiene, smell...). Pets are strictly prohibited around the
swimming pools. Dangerous or aggressive animals, as well as "exotic pets"
are not allowed. Please bring with you the animal's up-to-date health
record with proof of vaccinations.
Leisure activities
The information concerning activities, as presented in the sections "Places
to go" or "In the surroundings" or "The resort's attractions" are given as
suggestions by the Tourist Offices or by other service-providers and may
only be available at specific dates. For any further information, please
contact the organizing party before booking, to have the dates and the
conditions confirmed. These activities are available at the resort or
nearby and participation may incur extra costs, according to the conditions
stipulated by the service-providers in question.
Please note that certain activities which are paid in advance, cannot be
changed or reimbursed, in the case of the stay being modified or cancelled.
The client agrees to be taken in charge by the service-provider and to
participate under his responsibility for all external excursions or
activities that are suggested by our residences but organized by a third
party. For any further information about these conditions, please contact
the ski-lift office directly before you make your booking. In the case of
partial or complete closure of ski lifts due to weather conditions or
technical problems (even for a duration inferior to one day) will not lead
to a reimbursement.
Cleaning
In most of our establishments, the cleaning of your accommodation at the
end of your stay is included in our rates. It is understood that in this
case the accommodation must be left tidy and in a state of normal use. The
kitchen should be in order and the dishes clean at the time of your
departure. Detailed instructions will be at your disposal upon arrival.
Failure to do so may result in charges being deducted from your deposit.
When cleaning is at an extra charge, you must return your accommodation in
a perfectly clean state. In this case, you can ask for the cleaning to be
done for you, for a cleaning fee from €64, to be paid on site.
Included
- Bed linen
- End of stay cleaning (except kitchen area & dishes)
Optional services to be paid on site:
- Bed linen kit rental for renewal: €13/change
- Rental of bathroom linen kit (towel + bath towels): €9/change
- Maintenance kit: €6
- Baby kit rental (cot + high chair + bath): €8/day – €30/stay
- WIFI access in the apartments (limited to 2 devices): €8 (1 day) – €22 (1 week) – €30 (2 weeks) – €35 (Family Package
- 3 connections)
- TV rental: 8€/day - 42€/week - Plus 5€/day (if stay longer than 1 week)
- Possibility of catering
- Covered or uncovered municipal car parks: €90/week (covered car park pre-booking required by contacting directly
reception +33 (04 79 06 46 94)
- Pets allowed where specified* (specify when booking): €60/pet/stay (7 nights and +) - €12/night (less than 7 nights)
Stays abroad
You must possess all the necessary documents required by the regulations of
the country visited: vaccinations, proof of identity, passport, visa where
necessary and insurance.
Children under the age of 18
Children under the age of 18 years old are under complete responsibility of
their parents or accompanying adult. The Property Supplier vacances will
not accept reservations for children under the age of 18 years old without
an accompanying adult.
Foreign nationals
Please obtain information from the consulates of each country as to visas
that may be required. We are not responsible for those who do not comply
with currently applicable regulations.
Transfer of contract
If you transfer your contract, you should inform us by registered letter,
with acknowledgement of receipt, 7 days at the latest before the beginning
of your stay, indicating the personal details of the beneficiaries and
ensure that they fulfil the conditions necessary to your particular stay.
Holiday Vouchers (Chèques-Vacances)
We wish to draw your attention to the fact that THE PROPERTY SUPPLIER is
registered with the Agence Nationale pour les Chèques Vacances. We accept
these vouchers in payment of holiday rentals in France or in European Union
destinations. We advise you to send them to us correctly filled in, by
registered letter.
Arrivals and departures
In most of our residences in France, Southern Europe and overseas, arrivals
are between 5pm and 8pm on Saturday and departure the following Saturday,
before 10am.
Cancellations and modifications
For any cancellation or modification we require written confirmation by
registered letter, with acknowledgement of receipt.
Cancellation and modification conditions : booking fees, any insurance paid will be retained as well as a fixed charge of : €30 in the case of cancellation or modification more than 30 days before arrival date 25% of the total cost of the stay for a cancellation between 29 and 15 days before arrival date. 75% of the total cost of the stay for a cancellation between 14 and 3 days before arrival date 100% of the total cost of the stay for a cancellation less than 3 days before arrival date or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
For the rental of a chalet « The Property Supplier Chalets », the cancellation fees are as follows : €30 charge in the case of cancellation or modification more than 90 days before arrival date; 25% of the total cost of the stay for a cancellation or modification between 89 and 60 days before arrival date; 50% of the total cost of the stay for a cancellation or modification between 59 and 30 days before arrival date; 75% of the total cost of the stay for a cancellation or modification between 29 and 14 days before arrival date 100% of the total cost of the stay for a cancellation or modification less than 14 days before or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
Online Check-in service: once this service has been registered, no cancellation, modification or reimbursement can be made.
For stays paid, in whole or in part, with a credit note (obtained as part of cancellations made between 1st of March and 15th of September, 2020), the amount of the reservation paid by the credit note may not give rise to any refund or modification
« Cancellation with no risks » Offer Special cancellation / modification conditions for Summer 2020 reservations made from the 2nd of June, 2020 until 31st of August, 2020 made as part of the "cancellation with no risks" offer including arrival dates between 6th of June, 2020 and 31st of October, 2020, of which the cancellation and modification conditions are as follows:
« Refund guaranteed winter 20/21 » Offer
Special cancellation / modification conditions valid for reservations made using the « Refund guaranteed Offer » made from 25/09/2020 until 28/02/2021 valid for arrival dates between the 1st of October 2020 and the 8th of May 2021, for establishments listed here : https://www.The Property Supplier-vacation-rental.com/offre-speciale/
For any cancellation or modification related to Covid-19, affecting a participant in the holiday party and having an impact on the total period of the stay, 100% of the amount paid for accommodation and services* will be reimbursed excluding administrative fees, in the following cases**:
**Refund of ski passes according to service provider’s conditions
**On presentation of written proof
To cancel your booking please fill in this : form
« Refund guaranteed summer 2021 » Offer
Special cancellation/modification Conditions valid for bookings made via the « Refund guaranteed » made between 22/01/2021 and 28/02/2021 for arrival dates between the 08/05/2021 and 28/08/2021, in establishments listed : https://www.The Property Supplier-vacances.com/remboursement-garanti-pour-vos-vacances-d-ete/
For any cancellation or modification related to Covid-19, affecting a participant in the holiday party and having an impact on the total period of the stay, 100% of the amount paid for accommodation and services* will be reimbursed excluding administrative fees, in the following cases*
*On presentation of written proof
To cancel your booking please fill in this form.
Rules and regulations of each establishment
To make life easier for all our holidaymakers, a copy of the rules and
regulations is displayed in each apartment, room, chalet or mobile home;
please read and respect them. We inform you that all our apartments, rooms,
chalets and mobile homes are non-smoking.
Responsibility
We wish to bring to your attention the fact that, in accordance with the
present ruling, the rental in a holiday accommodation not come into the
domain of the responsibility of hotelkeepers. Consequently The Property
Supplier cannot be held responsible for the loss, theft or deterioration of
any personal belongings in our residences or chalets, whether in the
apartments, car parks or in communal parts of the building (ski lockers,
bicycle sheds etc.).
We wish to remind you that you are responsible for the security of the
accommodation or chalet during your stay and that you must be aptly
insured. Taking certain precautions might avoid you possible unpleasant
consequences: close large windows before leaving your apartment, room or
mobile home, don't forget to lock your door. You are reminded that The
Property Supplier cannot accept responsibility for any personal belongings
left in your apartment, room, house or chalet when vacating the premises.
From the 6th of June, 2020 (the re-opening date of some of our
establishments) you must, under your own responsibility:
Repatriation Assistance - Cancellation Insurance
Our prices does not include travel insurance. This remains optional and
will be proposed when you make your booking. We propose 2 insurance options
:
1) "MULTIRISQUES ESPRIT LIBRE" insurance
Comprehensive Multi-risk Insurance Endorsed by Europ Assistance, this
insurance covers, subject to conditions, before departure and during the
stay21 cancellation conditions + interruption + theft/damage of equipment,
mountain rescue and repatriation. Terms & conditions available here :
www.The Property Supplier-vacation-rental.com
"Multirisques Esprit Libre" Insurance Information Document
2) CANCELLATION INTERRUPTION insurance
Reimbursement in the case of total or partial cancellation. Insurance
endorsed by Europ Assistance guaranteeing refund, subject to conditions,
before departure and during the stay. Terms & conditions are available
here :
www.The Property Supplier-vacances.com
Insurance Information Document
Complaints
Any complaints concerning a trip or a stay, should be sent by registered
letter, within 30 days following the stay, to the following address:
The Property Supplier Vacances - 2 rue de la Roquette - Passage du Cheval
Blanc - Cour de Mai, 75011 PARIS France
Applicable Law and jurisdiction :
The current terms and conditions are subject to French law. Pursuant to
Ordinance No. 2015-1033 of 20 August 2015 and implementing decree No.
2015-1382 of 30 October 2015, we draw your attention to the existence of an
amicable settlement of disputes by mediation with the CMAP – Centre de
Médiation et d’Arbitrage de Paris – (Centre for Mediation and Arbitration
of Paris).
Any disputes where the claim is manifestly unfounded or abusive, or has
previously been examined or is being examined by another mediator or a
court, or if the consumer submitted the application to the mediator within
a period greater than one year from his/her written complaint to The
Property Supplier or if the dispute is not within the jurisdiction of the
mediator, or finally if the consumer cannot justify having previously tried
to solve the dispute directly with The Property Supplier through a written
complaint as specified, in the contract, cannot be dealt with by the
mediator.
To submit your dispute to the mediator, you need to (i) fill in the form on
the website of CMAP: www.cmap.fr using the tab "you are - a consumer" (ii)
send your request by post or recorded post to CMAP Médiation Consommation
39 Avenue Franklin Roosevelt, 75008 PARIS, FRANCE or (iii) send an email to
consommation@cmap.fr. Whatever the means used to submit your dispute to the
CMAP, your application must contain the following elements to be processed
quickly
Your postal address, email address and telephone number as well as the full
name and address of our company, a concise statement of facts, and evidence
of preliminary steps carried out. In the event of legal action, only the
French courts will be qualified.
In the event of legal action, only the French courts will be qualified.
The Property Supplier Evasion
Limited company, with a capital of €7500
Head Office:
2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai, 75011 Paris
FRANCE
Tel. + 33 (0)1 58 56 56 56
Fax + 33 (0)1 45 61 23 33
RCS Paris 511 929 739
Intracommunity VAT number: FR63511929739
Registered under n°IM075100274, on the register of tour operators, issued
by Atout France: 79/81, rue de Clichy 75009 Paris FRANCE
Financial guarantee: Groupama Assurance-Crédit, 5 rue du Centre, 93399
Noisy le Grand Cedex FRANCE
Aix en Provence office:
Rue René Descartes
CS80412
13591 Aix en Provence cedex 3 FRANCE
Tel. +33 (0)4 42 97 58 00
Fax +33 (0)4 42 97 58 01
Public-liability and Professional insurance:
AGF / Allianz - Agence Verlingue
12 Rue de Kérogan
29335 – Quimper FRANCE
Geographical cover of the contract : World
Situated in the hugely popular hamlet of Vaujany which links to Alpe d'Huez, Les Epinettes boasts an ideal location in the centre of the village yet at the foot of the main cable car giving access to the whole area. The apartments have a mix of traditional and contemporary style with a super Wellness Centre including an indoor swimming pool.
Indoor Pool | Sauna & Steam Room | Next to Lift | Outdoor Parking | Ski Lockers | Lift | Lounge Area | Laundry (payable)
In the lower part of the ski resort of Vaujany, you will find the Prestige Residence La Cascade. Boasting an ideal location, it is a short walk from the centre of the resort for non-skiers and après-ski. It is also perfect for ski enthusiasts as it is just at the foot of the cable car giving access to the whole ski area. The complex comprises 2 residences: apartments in the Cascade are decorated in a more traditional style and are generally more spacious than those in the Epinettes, which are a more contemporary affair.
Other facilities include the reception with a lounge, a spacious leisure area with an indoor heated swimming pool, sauna and steam room, free outdoor parking or free resort covered parking just below the complex. La Cascade/Les Epinettes are equipped with all modern amenities, ski lockers on the ground floor, a laundry room (payable) and a lift.
2016/17
480cm
2017/18
510cm
2018/19
718cm
2019/20
553cm
2020/21
553cm
6 October 2017 8:00AM
Known for its 300 days of the sunshine, lively apres bars and outstanding 250km of skiing, this is the perfect resort for families, young groups and sun-seekers.
The resort is ideal for families who are looking for a resort with a large ski area, plenty of places to eat and drink and a vast variety of accommodation. The village itself is covered with buildings spread over open mountainside; architecturally it is not the most appealing but the stunning scenery more than makes up for it.
Alpe d'Huez piste map
2016/17
480cm
2017/18
510cm
2018/19
718cm
2019/20
553cm
2020/21
553cm
6 October 2017 8:00AM
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Powder White is an Independent Tour Operator offering you an informative, personal and tailor-made service. Our friendly Sales Executives are here to help, so if you have any questions, need further information, or if you have specific requirements you'd like to discuss with us, please feel free to just get in touch and we will do everything we can to find the perfect skiing holiday for you.
Why not give one of our friendly ski experts a call?
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.
