Accommodation Terms

Terms & Conditions

In these terms and conditions, ‘we/us’ shall mean The Supplier and ‘you/the client’, shall mean the person in whose name the booking is made under. ‘You/the client,’ shall take responsibility for all persons on whose behalf the booking is made.

1) Contract

The following terms and conditions form the basis of your contract with The Supplier. Please read them carefully as they set out the respective rights and obligations, for both, you, the client, and, us, at The Supplier. Your contact is with The Supplier. No contract shall exist between The Supplier and the client until the The Supplier Booking Form and the deposit/full holiday cost have been received by us, and when a confirmation invoice has been sent to you by us.

2) Payment

We accept correspondence via telephone, email, and post. However, for a booking to be held as final, you must complete and submit the The Supplier Booking Contract provided by us, accompanied by a 40% deposit of your holiday cost. We will then send you a letter of confirmation and invoice for the balance of the holiday cost. A contract shall then exist between you, the client and us at The Supplier. Balance of payment is due 12 weeks prior to your arrival. If you book within 12 weeks of your arrival date, you must forward the full cost of the holiday with the booking form. If full payment is not received 12 weeks prior to arrival, we at The Supplier have the right to cancel your booking. Methods of payment include electronic funds transfer, cheque and credit card. All cheques are made payable to The Supplier.

3) Cancellation by Client

A cancellation must come in the form of a written and signed document from the client who signed the booking form. The following charges will apply once the written confirmation has been received.

4) Cancellation or alteration by The Supplier

If in the unlikely event that The Supplier has to cancel or alter your holiday, you will be notified as soon as reasonably possible and offered a full refund or comparable holiday. We will not be held liable for cancellations due to unusual and unforeseeable circumstances beyond our control.

5) Web page and brochure content

We have designed our website and brochure to be informative and user friendly. However, whilst every care has been taken to ensure the accuracy of this content, The Supplier will not be held liable for any errors or omissions. If you notice anything you deem to be inaccurate, please contact us.

6) Behaviour

Clients undertake to behave in a responsible manner. If, in our opinion, a client is likely to cause unwanted distress, annoyance or danger to The Supplier staff, other clients or any relevant third party, we reserve the right to terminate the holiday of the client without compensation. We also reserve the right to invoice the client or charge the debit/credit card of the client for all breakages or damages.

7) Breakages and Damage

Clients are liable for any breakage, damage or loss to the chalet accommodation and its contents, whether the breakage, damage or loss is accidental or deliberate. All repair, breakage and damage costs must be paid prior to you departing the chalet. The Supplier has the right to invoice the client or charge their debit/credit card for all breakages, damages or losses that remain unpaid at time of departure. The Supplier reserves the right to terminate a clients holidays whose behaviour is detrimental to The Supplier.

8) Complaints

In spite of all our best efforts, we recognize problems sometimes do occur. If you have a complaint please inform us immediately in order that we have an opportunity to rectify the problem, ensuring only minimal disruption to your holiday. If you feel your complaint hasn’t been dealt with in a satisfactory manner, it must be followed by a formal letter of complaint, received by us within 4 weeks of your departure date. If in the unlikely event that the dispute cannot be resolved amicably, the matter may be sent to the Chartered Institute of Arbitration for resolution.

9) Insurance

It is a condition of our accepting your booking that all members of your travelling party have adequate travel insurance cover for your skiing holiday. Please ensure you have your documents with you when travelling, as they will be required immediately in the event of any incidents.The Supplier will require details of all client policies, including Insurance Company and policy number, prior to your travelling. If you require help in obtaining an adequate insurance policy, we are able to purchase a policy for you at an additional cost.

10) Transfers

As part of our service, we provide complimentary in-resort transfers to your ski station of choice within the Chamonix Valley. We provide one complimentary drop off in the morning and one complimentary pick up in the afternoon. For ski transfers out of the Chamonix Valley (Courmayeur, Verbier, Saint Gervais or otherwise), a supplement is charged per vehicle. For unlimited in-resort driving, a supplement is charged per vehicle with the capacity to carry 8 guests at one time. Airport transfers are not included within the package but we are happy to arrange as required.

11) Personal Belongings

The Supplier are at no time held responsible for the loss or damage to personal items of the client, including money. Personal items remain the sole responsibility of the client..

12) Visas and Passports

All clients must be in possession of a valid passport along with the necessary visas to allow entry into France and Switzerland. Any costs or fines incurred due to failing to meet such requirements will be the sole responsibility of the client.

Marmotte Mountain