Please read the booking terms and conditions set out below carefully before booking your holiday with THE SUPPLIER. The booking conditions will form the basis of your contract with THE SUPPLIER and set out the respective rights and obligations of both parties.
A contract shall exist between the client and THE SUPPLIER when we receive the deposit or full payment as applicable and THE SUPPLIER or respective sales agent issues a confirmation email. The party leader must be over the age of 18 at the time of booking and he/she must be authorized to make the booking on behalf of all the persons in the party. The person booking the holiday guarantees payment of the full cost of the holiday for all those people in the party. When you receive your invoice please check all the information carefully to ensure they are correct and advise THE SUPPLIER immediately of any discrepancies.
The deposit of 30% of full payment should be paid immediately upon placing your booking request. The balance of your holiday payment must reach us no later than 10 weeks before your holiday start date. This date will be shown on your invoice. In the case of bookings made within 10 weeks of arrival, full payment must be made at the time of booking. If we do not receive all payments due in full and on time we are entitled to assume that you wish to cancel your booking. In this case, we reserve the right to cancel your holiday, retain the deposit and recoup any additional charges. We reserve the right to cancel a booking if a deposit is not paid within two weeks from the time of booking.
We reserve the right to make changes to and correct errors in advertised prices at any time before a booking has been accepted. We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once a booking has been accepted we guarantee that the price will not change
Amendments by the client
If you wish to alter your booking with THE SUPPLIER you should inform us as soon as possible. Should you decide to alter your booking after our booking confirmation has been issued we will do our best to accommodate you, however, we do not guarantee that any change will be possible. The client will be liable for any increased costs resulting from any change. If any member of your party is prevented from travelling, that person may transfer their place to someone else providing we are notified not less than two weeks before arrival.
Cancellation by the client
Please notify THE SUPPLIER by phone and email or in writing immediately if
you need to cancel your booking. Notification of cancellation will be
effective when it is received by us in writing. We are not liable for any
cancellation getting lost in the post or an error when sending. If you
cancel, the following charges will apply: Notification Cancellation charge
More than 10 weeks prior to arrival – Loss of deposit
Within 10 weeks prior to arrival – 50% of holiday cost
Within 8 weeks prior to arrival – 100% of holiday cost
In the case of a whole chalet booking where an individual cancellation reduces the number of full paying party members, the price for the booking will remain the same. Clients are recommended to take out insurance offering protection against cancellation.
Alteration or cancellation by THE SUPPLIER
In the unlikely event that we need to make any changes to, or cancel, your holiday, you will have the choice of either accepting the change in arrangements or cancelling your holiday and receiving a full refund. We reserve the right to alter any holiday arrangements as necessary. The client will be notified of the changes as soon as possible. If you accept a refund we will be under no further liability outside the holiday costs charged by us. Refunds will not be payable where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as, but not limited to, war, threat of war, riot, civil strife, terrorist activity, fire, natural or nuclear disaster, adverse weather conditions and all other similar events that could not be avoided, amounting to force majeure.
We accept no responsibility for any delays or losses suffered as a result of adverse weather conditions.
Check-in / Check-out
Check-in on arrival day is from 3pm, and check-out at the end of your stay is before 10am. When booking flights into Geneva, please take these strict timings into consideration. The transfer from Geneva airport is just under 2 hours.
Transfers / In resort driving
Any client travelling in a resort vehicle provided by THE SUPPLIER does so at their own risk.
We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed and provided with reasonable skill and care. We do not accept responsibility if you suffer injury, illness or death unless it is due to negligence of our employees, acting in the course of their employment. We do not accept responsibility for injury, illness and death caused by your own actions or omissions, by any unforeseeable or unavoidable event, or by any third person not connected with the provision of your holiday which we could not have predicted or avoided. This includes any activity booked by THE SUPPLIER on your behalf with a third party such as ski lessons, husky rides, massages, and other après ski activities. If a member of your party does suffer injury, illness or death due to misadventure as a result of an activity which does not form part or your contracted holiday arrangement, we will provide you with reasonable assistance and guidance.
You are responsible at all times for all your personal belongings, documents and ski equipment where applicable (including hired). THE SUPPLIER will not arrange your travel by sea, rail or air and accordingly cannot accept responsibility for injury or loss suffered as a result of the acts or omissions of the providers of such services. Such arrangements are entirely your responsibility. Please ensure you have taken out the appropriate insurance cover before travelling.
Damage by and behaviour of Clients
THE SUPPLIER reserves the right to terminate, without compensation and without any further contractual obligations towards them (this includes any return transport arrangements), your holiday, if it is deemed that your behaviour is unsociable, abusive or in any way unacceptable, to ourselves or any other guest or in any way harms the reputation of THE SUPPLIER with local residents or suppliers. We will not make any refunds or pay any compensation to the individual involved or to the members of his/her party, or associates wishing to curtail their holiday as a result. THE SUPPLIER reserves the right to claim back from the client any costs or charges incurred due to damage to the chalet whether accidentally caused or not.
If you are unhappy about any aspect of THE SUPPLIER arrangements whilst on holiday or experience any problems with your holiday whilst away, you must immediately inform a member of the team who will make every effort to amend the problem. We regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause.
Winter bookings: it is a condition of booking that all clients have adequate ski insurance and medical cover.
Our responsibilities to you
We have taken every care to ensure the accuracy of the details set out in our website. However, if there is any change we will endeavour to bring these to your attention as early as possible. We are responsible for ensuring the accommodation you book with us as described in our website and the services provided are of a reasonable standard.
A security deposit of €1000 is required. This must be received on or prior to arrival. The security deposit is fully refundable within 14 days of departure, provided the following provisions are met:
Chalet Neuf du Tenne is a stunning modern chalet with elegant design and luxurious features such as an indoor heated swimming pool. An ideal holiday home for family groups, the chalet offers 5* luxury for up to 8 adults + 4 children. With Ski to the Door access, this fully-catered chalet has breathtaking views, is family friendly and has the most wonderful luxurious & elegant feel.
Also Available Self-Catered | Ski to Door | Heated Indoor Pool | Table Tennis | Log Fire | Family Suites | TV Room | WiFi
Chaletneuf du Tenne is without doubt one of the finest chalets in the area, with unrivalled position and luxuries abound. A beautifully designed property with elegant interiors, it’s a wonderful mountain retreat for families or groups of friends. Situated above Châtel, Chaletneuf du Tenne is one of the highest chalets in the area with spectacular views in all directions. It’s just two minutes drive to the nearest chairlift and you can ski back to the door from the Super Châtel ski area.
The living area features wooden beams, a double aspect fireplace and huge windows, creating a light, inspiring, and homely space. Quality fabrics, chic designer pieces and stylish antiques combine to offer the perfect balance of style and comfort. The dining room is beautifully designed with a double height ceiling up to the beamed roof of the chalet. When lit up in the evenings it creates a magical setting for a delicious meal with friends.
Chaletneuf du Tenne can sleep up to 8 adults and 4 children in four exceptionally large bedroom suites. The two master suites at the front of the chalet are over 6 metres long and feature en-suite shower rooms, seating areas, built in wardrobes and balconies overlooking the valley. The king sized beds can be arranged as doubles or twins. The two family suites have plenty of space for everyone, featuring super king sized beds and kids dens, which can sleep 2 or 3 children. Built using reclaimed old wood, these annexes to the main bedroom provide perfect sleeping and playing areas for the children. The family suites also offer en-suite bathrooms and seating areas.
The bathrooms are all en-suite, featuring deliciously deep baths or deluxe walk-in showers. Each bathroom is stocked with thick fluffy towels, dressing gowns, hair dryers and straighteners, and Molton Brown products.
The beautiful indoor heated pool is an ideal place to relax after a day on the slopes, and comes complete with jets, contra-flow swim system and French windows leading onto a sunny terrace overlooking Châtel, the Abondance valley, and across the border into Switzerland. For entertainment there’s a separate TV room situated just off the lounge, featuring comfy sofas and a 47-inch TV with Apple TV.
Chaletneuf du Tenne is ideally situated just below the Super Chatel ski area so it’s possible to ski right back to the door via an easy path.
In the mornings take your pick from a choice of starting points – the nearest chairlift is a two minute chauffeured drive, and your team of staff will always be happy to advise on best routes and mountain restaurants.
Food and wine is taken most seriously at Chaletneuf du Tenne and if you’re staying with us on a fully catered basis you’ll enjoy the services of a highly skilled professional chef and a carefully designed menu to delight even the most serious of foodies! Self catered ski holidays are also available, with additional extras available such as pre stocked fridge or evening meal deliveries
Average snow history
Weather 6 October 2017 8:00AM
Average snow history
Weather 6 October 2017 8:00AM
Chatel is a charming village situated in the vast Portes du Soleil. The ski area offers a huge amount of skiing and linking into the neighbouring resorts of Morzine, Avoriaz and Les Gets amongst others, there really is something for everyone.
There are a lot of great opportunities for everyone and this village offers a wonderful option to be a little bit off the beaten track and is perhaps best loved by locals and families alike who like to keep this hidden gem a little bit secret!
If you book your flights with us you can book a shared or private transfer from the airport to the resort as part of your booking. Even if you don't book flights through us we can organise transfers for you - just give us a call on +44 (0) 208 877 8882.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.