The current terms and conditions are applicable in relation to the organisation of the sale of trips, stays and/or packages, in compliance with articles L. 211-1 et L. 211-2 of the French Code of Tourism.
Absence of the right of withdrawal
In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal is not applicable to service providers in the fields of accommodation, transport, food and drink, or leisure activities due to be provided at a specific date or period.
Our brochure and websites constitute the pre-conditional offer in accordance with the articles R. 211-5 et R. 211-6 of the Code of Tourism. The Property Supplier however reserves the right to modify certain services offered, according to the conditions set out in article R. 211-6. The reservation of a stay and/or a trip implies that the present specific conditions are accepted. A printing error is always possible. The variations in economic conditions can lead to a modification of prices before the signing of the contract. Your attention is drawn to the fact that the buildings, apartments and swimming pools are liable to look different when photos are taken with a wide-angle lens. Photos are only given by way of example and cannot be considered legally binding. Surface areas of villas, apartments, mobile-homes, bedrooms, swimming pools, etc. are approximations and given only as a rough estimation. We cannot be held responsible for any road works or building work undertaken by the commune or by private individuals, near the sites rented out.
For all reservations (except those concerned by special offer conditions) a deposit representing 25% of the total cost of your stay, booking fees and the full amount of insurance, if applicable, must be paid. For all reservations (except those concerned by special offer conditions) the remaining balance must be paid 30 days before the start of your stay, without any reminder on our part, failing which we may consider your booking to be cancelled, and may charge the contractual cancellation fees, as set out below. In the case of reservations made less than 30 days before the beginning of the stay, the full amount is required on reservation. Most of our stays include 7 nights, from Saturday to Saturday. You are reminded that any accommodation, intended to be rented out to a certain number of people may not under any circumstances be used by a greater number of guests. For all reservations (except those concerned by special offer conditions) after payment of the total cost of your stay, we will send you a voucher which includes all the necessary practical information. Payments by credit card make it possible to guarantee the reservation and to ensure the payment of the stay
Prices indicated in Euros. As a price indicator, you have the possibility to convert the price into other currencies. However, the payment of your holiday will be made in Euros, the only currency valid on the The Property Supplier website. For each reservation, a booking fee of €25 is charged. This fee is added to the prices indicated in the The Property Supplier catalogue or on the website. Our rates are "All Taxes Included" including Value Added Tax (VAT) at the rate currently in effect. Any subsequent change in the VAT rate in force or the creation of any new taxes on the services listed in our catalogue and on our websites, occurring between the date when the rates were determined and the invoicing date, will automatically entail a change in the price including tax. Our prices do not include: booking fees, possible charges per week or per stay for your pet(s), the deposit that you pay on arrival and which is returned to you after your stay (subject to inventory carried out on your departure), any additional services (e.g. television rental, rental of bed and bathroom linen) or additional services, mid or end of the stay cleaning. Ski pass prices are indicated without insurance. Insurance must be taken out at the ski pass ticket office of the ski resort concerned.
Tourist tax and Eco-Recycling charge
A tourist tax, collected on behalf of the commune, is not included in the prices indicated on the website and is to be paid by the client on arrival. This tax is to be paid either as a fixed charge or according to the number of nights per person (its amount is defined by the municipality in question).
An Eco-Recycling charge, not included in our price, may be collected, as a participation towards the preservation of the environment and the sorting of waste onsite. This is to be paid on the premises, either as a fixed charge or according to the number of nights, depending on the establishment in question (its amount is 0.20€ per day and per person).
In the case of a combination of travel and/or holiday services within the meaning of the directive UE 2015/2032, you are able to benefit from, unless otherwise specified, rights granted by the European Union such as those laid out in the Tourism Code.
Under no circumstances can special offers and reductions have a retro-active effect.
Where this option exists, you are strongly advised to reserve this in advance, directly at your Residence.
Only certain of our establishments accept pets, under the condition of a fixed charge to be paid upon arrival at the residence. It is recommended that you contact the residence directly to see if pets are accepted and to be informed of the conditions. They must not cause a nuisance to other clients (noise, hygiene, smell...). Pets are strictly prohibited around the swimming pools. Dangerous or aggressive animals, as well as "exotic pets" are not allowed. Please bring with you the animal's up-to-date health record with proof of vaccinations.
The information concerning activities, as presented in the sections "Places to go" or "In the surroundings" or "The resort's attractions" are given as suggestions by the Tourist Offices or by other service-providers and may only be available at specific dates. For any further information, please contact the organizing party before booking, to have the dates and the conditions confirmed. These activities are available at the resort or nearby and participation may incur extra costs, according to the conditions stipulated by the service-providers in question.
Please note that certain activities which are paid in advance, cannot be changed or reimbursed, in the case of the stay being modified or cancelled. The client agrees to be taken in charge by the service-provider and to participate under his responsibility for all external excursions or activities that are suggested by our residences but organized by a third party. For any further information about these conditions, please contact the ski-lift office directly before you make your booking. In the case of partial or complete closure of ski lifts due to weather conditions or technical problems (even for a duration inferior to one day) will not lead to a reimbursement.
In most of our establishments, the cleaning of your accommodation at the end of your stay is included in our rates. It is understood that in this case the accommodation must be left tidy and in a state of normal use. The kitchen should be in order and the dishes clean at the time of your departure. Detailed instructions will be at your disposal upon arrival. Failure to do so may result in charges being deducted from your deposit. When cleaning is at an extra charge, you must return your accommodation in a perfectly clean state. In this case, you can ask for the cleaning to be done for you, for a cleaning fee from €64, to be paid on site.
- Bed linen
- End of stay cleaning (except kitchen area & dishes)
Optional services to be paid on site:
- Bed linen kit rental for renewal: €13/change
- Rental of bathroom linen kit (towel + bath towels): €9/change
- Maintenance kit: €6
- Baby kit rental (cot + high chair + bath): €8/day – €30/stay
- WIFI access in the apartments (limited to 2 devices): €8 (1 day) – €22 (1 week) – €30 (2 weeks) – €35 (Family Package
- 3 connections)
- TV rental: 8€/day - 42€/week - Plus 5€/day (if stay longer than 1 week)
- Possibility of catering
- Covered or uncovered municipal car parks: €90/week (covered car park pre-booking required by contacting directly
reception +33 (04 79 06 46 94)
- Pets allowed where specified* (specify when booking): €60/pet/stay (7 nights and +) - €12/night (less than 7 nights)
You must possess all the necessary documents required by the regulations of the country visited: vaccinations, proof of identity, passport, visa where necessary and insurance.
Children under the age of 18
Children under the age of 18 years old are under complete responsibility of their parents or accompanying adult. The Property Supplier vacances will not accept reservations for children under the age of 18 years old without an accompanying adult.
Please obtain information from the consulates of each country as to visas that may be required. We are not responsible for those who do not comply with currently applicable regulations.
Transfer of contract
If you transfer your contract, you should inform us by registered letter, with acknowledgement of receipt, 7 days at the latest before the beginning of your stay, indicating the personal details of the beneficiaries and ensure that they fulfil the conditions necessary to your particular stay.
Holiday Vouchers (Chèques-Vacances)
We wish to draw your attention to the fact that THE PROPERTY SUPPLIER is registered with the Agence Nationale pour les Chèques Vacances. We accept these vouchers in payment of holiday rentals in France or in European Union destinations. We advise you to send them to us correctly filled in, by registered letter.
Arrivals and departures
In most of our residences in France, Southern Europe and overseas, arrivals are between 5pm and 8pm on Saturday and departure the following Saturday, before 10am.
Cancellations and modifications
For any cancellation or modification we require written confirmation by registered letter, with acknowledgement of receipt.
Cancellation and modification conditions : booking fees, any insurance paid will be retained as well as a fixed charge of : €30 in the case of cancellation or modification more than 30 days before arrival date 25% of the total cost of the stay for a cancellation between 29 and 15 days before arrival date. 75% of the total cost of the stay for a cancellation between 14 and 3 days before arrival date 100% of the total cost of the stay for a cancellation less than 3 days before arrival date or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
For the rental of a chalet « The Property Supplier Chalets », the cancellation fees are as follows : €30 charge in the case of cancellation or modification more than 90 days before arrival date; 25% of the total cost of the stay for a cancellation or modification between 89 and 60 days before arrival date; 50% of the total cost of the stay for a cancellation or modification between 59 and 30 days before arrival date; 75% of the total cost of the stay for a cancellation or modification between 29 and 14 days before arrival date 100% of the total cost of the stay for a cancellation or modification less than 14 days before or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
Online Check-in service: once this service has been registered, no cancellation, modification or reimbursement can be made.
For stays paid, in whole or in part, with a credit note (obtained as part of cancellations made between 1st of March and 15th of September, 2020), the amount of the reservation paid by the credit note may not give rise to any refund or modification
« Cancellation with no risks » Offer Special cancellation / modification conditions for Summer 2020 reservations made from the 2nd of June, 2020 until 31st of August, 2020 made as part of the "cancellation with no risks" offer including arrival dates between 6th of June, 2020 and 31st of October, 2020, of which the cancellation and modification conditions are as follows:
« Refund guaranteed winter 20/21 » Offer
Special cancellation / modification conditions valid for reservations made using the « Refund guaranteed Offer » made from 25/09/2020 until 28/02/2021 valid for arrival dates between the 1st of October 2020 and the 8th of May 2021, for establishments listed here : https://www.The Property Supplier-vacation-rental.com/offre-speciale/
For any cancellation or modification related to Covid-19, affecting a participant in the holiday party and having an impact on the total period of the stay, 100% of the amount paid for accommodation and services* will be reimbursed excluding administrative fees, in the following cases**:
**Refund of ski passes according to service provider’s conditions
**On presentation of written proof
To cancel your booking please fill in this : form
« Refund guaranteed summer 2021 » Offer
Special cancellation/modification Conditions valid for bookings made via the « Refund guaranteed » made between 22/01/2021 and 28/02/2021 for arrival dates between the 08/05/2021 and 28/08/2021, in establishments listed : https://www.The Property Supplier-vacances.com/remboursement-garanti-pour-vos-vacances-d-ete/
For any cancellation or modification related to Covid-19, affecting a participant in the holiday party and having an impact on the total period of the stay, 100% of the amount paid for accommodation and services* will be reimbursed excluding administrative fees, in the following cases*
*On presentation of written proof
To cancel your booking please fill in this form.
Rules and regulations of each establishment
To make life easier for all our holidaymakers, a copy of the rules and regulations is displayed in each apartment, room, chalet or mobile home; please read and respect them. We inform you that all our apartments, rooms, chalets and mobile homes are non-smoking.
We wish to bring to your attention the fact that, in accordance with the present ruling, the rental in a holiday accommodation not come into the domain of the responsibility of hotelkeepers. Consequently The Property Supplier cannot be held responsible for the loss, theft or deterioration of any personal belongings in our residences or chalets, whether in the apartments, car parks or in communal parts of the building (ski lockers, bicycle sheds etc.).
We wish to remind you that you are responsible for the security of the accommodation or chalet during your stay and that you must be aptly insured. Taking certain precautions might avoid you possible unpleasant consequences: close large windows before leaving your apartment, room or mobile home, don't forget to lock your door. You are reminded that The Property Supplier cannot accept responsibility for any personal belongings left in your apartment, room, house or chalet when vacating the premises.
From the 6th of June, 2020 (the re-opening date of some of our establishments) you must, under your own responsibility:
Repatriation Assistance - Cancellation Insurance
Our prices does not include travel insurance. This remains optional and will be proposed when you make your booking. We propose 2 insurance options :
1) "MULTIRISQUES ESPRIT LIBRE" insurance
Comprehensive Multi-risk Insurance Endorsed by Europ Assistance, this insurance covers, subject to conditions, before departure and during the stay21 cancellation conditions + interruption + theft/damage of equipment, mountain rescue and repatriation. Terms & conditions available here : www.The Property Supplier-vacation-rental.com
"Multirisques Esprit Libre" Insurance Information Document
2) CANCELLATION INTERRUPTION insurance
Reimbursement in the case of total or partial cancellation. Insurance endorsed by Europ Assistance guaranteeing refund, subject to conditions, before departure and during the stay. Terms & conditions are available here : www.The Property Supplier-vacances.com
Insurance Information Document
Any complaints concerning a trip or a stay, should be sent by registered letter, within 30 days following the stay, to the following address:
The Property Supplier Vacances - 2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai, 75011 PARIS France
Applicable Law and jurisdiction :
The current terms and conditions are subject to French law. Pursuant to Ordinance No. 2015-1033 of 20 August 2015 and implementing decree No. 2015-1382 of 30 October 2015, we draw your attention to the existence of an amicable settlement of disputes by mediation with the CMAP – Centre de Médiation et d’Arbitrage de Paris – (Centre for Mediation and Arbitration of Paris).
Any disputes where the claim is manifestly unfounded or abusive, or has previously been examined or is being examined by another mediator or a court, or if the consumer submitted the application to the mediator within a period greater than one year from his/her written complaint to The Property Supplier or if the dispute is not within the jurisdiction of the mediator, or finally if the consumer cannot justify having previously tried to solve the dispute directly with The Property Supplier through a written complaint as specified, in the contract, cannot be dealt with by the mediator.
To submit your dispute to the mediator, you need to (i) fill in the form on the website of CMAP: www.cmap.fr using the tab "you are - a consumer" (ii) send your request by post or recorded post to CMAP Médiation Consommation 39 Avenue Franklin Roosevelt, 75008 PARIS, FRANCE or (iii) send an email to email@example.com. Whatever the means used to submit your dispute to the CMAP, your application must contain the following elements to be processed quickly
Your postal address, email address and telephone number as well as the full name and address of our company, a concise statement of facts, and evidence of preliminary steps carried out. In the event of legal action, only the French courts will be qualified.
In the event of legal action, only the French courts will be qualified.
The Property Supplier Evasion
Limited company, with a capital of €7500
2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai, 75011 Paris FRANCE
Tel. + 33 (0)1 58 56 56 56
Fax + 33 (0)1 45 61 23 33
RCS Paris 511 929 739
Intracommunity VAT number: FR63511929739
Registered under n°IM075100274, on the register of tour operators, issued by Atout France: 79/81, rue de Clichy 75009 Paris FRANCE
Financial guarantee: Groupama Assurance-Crédit, 5 rue du Centre, 93399 Noisy le Grand Cedex FRANCE
Aix en Provence office:
Rue René Descartes
13591 Aix en Provence cedex 3 FRANCE
Tel. +33 (0)4 42 97 58 00
Fax +33 (0)4 42 97 58 01
Public-liability and Professional insurance:
AGF / Allianz - Agence Verlingue
12 Rue de Kérogan
29335 – Quimper FRANCE
Geographical cover of the contract : World
The Residence Le Surf des Neiges is located at the end of the resort near the Place de Venosc in the famous and historic Les Deux Alpes. Located between the Northern Alps and the Southern Alps in France, the popular ski resort of Les Deux Alpes boasts perfect ski holiday conditions with excellent snow and plenty of sunshine.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.