TERMS AND CONDITIONS - Chalet-Hôtel La Marmotte, La Tapiaz & SPA
We can not guarantee a specific room allocation absolutely.
Prices are subject to significant changes in economic conditions.
For New Year's Eve dinner, a supplement will be requested for half-board guests. There will be no extra charge for children eating at the children's restaurant.
Reservations can only be considered as firm if accompanied by a 40% deposit.
The sum being deductible to the total amount of the stay.
Terms of cancelation :
In all cases it will be kept a cancellation fee equivalent to 10% of the deposit paid (with a minimum of 50 €). For any cancellation:
- More than 28 days before date of arrival, refund of deposit less cancellation fees
- Between 21 and 28 days before date of arrival, amount of the deposit not refunded,
- Between 8 and 20 days, 70% of the amount of the stay will be due,
- Between 2 and 7 days, 90% of the amount of the stay will be due,
- D-1 and No-show, 100% of the amount of the stay will be due.
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The Sales Conditions of the booked rate specify the cancellation and / or modification of the booking.
It is suitable for our guests to protect themselves from a trip cancellation insurance in order to be reimbursed by the latter in case of total or partial cancellation of their stay.
So we can offer you:
MONDIAL ASSISTANCE offers a cancellation insurance of 4% of the total amount of stay. To subscribe directly online at the time of booking.
Modification and / or interruption of stay:
Meals not taken during the stay will not be refunded.
In case of early departure or late arrival and no resale of the room, the amount of the initial stay will be charged in full, as compensation, without other form.
We will do our best to make your room ready as soon as possible; However, it should be expected that this will be feasible from 16:00. All reservations are held until 18:00. For arrivals after 22:00, please contact us for key collection and obtaining the hotel access code.
Rooms must be vacated between 10:00 and 11:00. In case of non-release of the room at the times indicated, a billing of 50% of the amount of the night will be done automatically, unless agreed with the reception.
Situated at the foot of the slopes, La Marmotte is a chalet-style hotel where guests are met with a warm and friendly welcome.
We know how valuable your skiing time is to you so that is why we can to pre-book your lift passes for you, to save you the time and hassle of doing it once in resort. And most importantly, no additional charge or hefty currency bank charges! The lift passes will be ready and waiting for you in your chalet/hotel/apartment, so you can hit the slopes immediately... You can book these at any time after you've booked. Call us on +44 (0)20 8877 8888.
The last thing you want to do at the start of your holiday is queue up in a crowded ski hire shop. We understand this and that is why we offer to pre-book all your equipment so that it is ready and waiting for you. You can either collect it from the shop yourself or some shops even offer a chalet fitting service, where all the equipment will be brought around to the chalet, thus avoiding the ski hire shop completely. Call us on +44 (0)20 8877 8888.
Ski school can be a real hassle to organise so let us do all the hard work for you. We have built relationships with the top ski schools in most ski resorts and we can book lessons for all ability levels, both private and group lessons. For Christmas, New Year, Russian New Year and February Half Term, we strongly advise pre-booking your lessons as soon as possible as the group lesson and private lesson slots get booked up very quickly. You can book lessons at any time after you've booked. Call us on +44 (0)20 8877 8888 or fill in the Ski-School Request Form
Transfers from the airport to your accommodation and vice versa is available through Powder White. If you need transfers arranged, please contact us on +44 (0)20 8877 8888 or fill in the Transfer Request Form
Is not included and, on chalet bookings, will be added to your confirmation invoice. Local Tourist Tax for Hotels & Apartments is payable directly to the supplier in resort.
Each chalet booking requires a deposit of between £250 & £500 which is held as security against any damages, breakages or monies owing to Powder White. Details of this will be shown on your Confirmation Invoice and further information can be found in our Terms section. Apartment Residences vary so please enquire at time of booking.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.