WINTER 2022/2023 - TERMS & CONDITIONS
These Terms and Booking Conditions, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with the supplier.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “the client”, “guest”, “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
• he/she has read these terms and conditions and has the authority to and does agree to be bound by them;
We offer accommodation and other services such that are available to be purchased separately in resort. We will treat each element as a separate booking. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
1. BOOKING A HOLIDAY
A holiday booking is made when you:
• complete and sign our Booking Form - be that in ink or electronically - and return it or
• when you accept to enter into contract with us through our online platform;
In either case, once we receive cleared funds for the full value of your deposit as stated on your booking information.
On receipt of this we will forward a booking confirmation to you or you will have access to a booking summary if you are
using our online platform. The deposit payment is non-refundable.
On receipt of your booking confirmation please check it carefully and report any incorrect or incomplete information to us immediately. Please ensure that all names detailed are exactly as stated in the relevant passport.
2. ACCURACY OF DESCRIPTION
We endeavor to ensure that all of the information and prices displayed on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.
The price of your holiday will be confirmed on booking. On it would be indicated the formula you have chosen: Bed & Breakfast (bed and breakfast) or Catered (half board).
When you have booked and paid your deposit (or the full amount if you book within eight weeks before arrival), the price of your booking as shown on your confirmation invoice is guaranteed unless you elect to change the confirmed booking, and also in situations as defined in ‘Surcharges’.
In rare circumstances, we reserve the right to levy a surcharge after the confirmation of your booking in accordance with industry standard guidelines. However, we guarantee that no such surcharge would be applied within 30 days of your Departure Date. A surcharge would only occur as a result of cost changes arising from government action such as changes in VAT or any other government imposed changes.
5. TOURIST TAX
Tourist Taxes will be payable by the client within resort at the end of their stay. The tax is mandated by the local resort and is typically based on the number of adults, children, the rating of the property and the governing resort.
6. PAYMENT TERMS
All booking agreements are made in EUR. A 35% deposit is due at the time of booking to confirm a reservation. The balance is due eight weeks prior to arrival. Booking Costs / Accommodation balances are payable by Bank Transfer, Debit or Credit Card. Remittance details for Bank Transfers are available on request. Expenses / Additional Services balances are payable in EUR by Cash or Card.
There are no processing charges for customers based / using cards registered in the UK or EU, however, we reserve the right to levy a surcharge for card payments made from cards registered in other international
destinations. In this case, we promise that the surcharge will be no more than the actual increased cost of
processing the payment method as is charged to us by our bank or merchant. Whilst we reserve the right to vary this amount accordingly, this is typically 1.5%. For all payments by bank transfer, only the credited amount will be credited to your account, all bank fees will be supported by the client.
7. SECURITY DEPOSIT
A security deposit is required upon check-in which shall not be less than the amount shown below (and may be up to 20% of the accommodation cost) plus any outstanding amount owing for additional resort services (for example lift passes or equipment hire). This amount shall be blocked as a card pre-authorisation, no funds will be taken at this time. Blocked funds will be released within 48 hours of check-out less any outstanding amounts owed - this period may be extended in the event of any damage which requires further investigation or repair.
• 4 000 EUR for properties with 4 or less bedrooms
• 10 000 EUR for Exclusive use of chalet
• 10 000 EUR for Corporate Groups
8. CHALET CAPACITY
The chalet capacity can’t be exceeded. The precised capacity is indicated on your reservation.
9. ADDITIONAL BEDS
Additional beds are subject to the suitability of the request being approved by the operator - limits and room
restrictions shall apply on a chalet-by-chalet basis for safety reasons. Where an additional bed is possible it
shall be charged at a fixed rate of 90 EUR per night and with breakfast for adult, 50 EUR for children (3 -12 years old) and
free of charge for baby (0- 2 years old).
10. ADDITIONAL DAY GUESTS
Additional guest charges will apply when a guest who is not staying in the chalet is invited for any food or beverage service. The following charges shall apply regardless of the actual duration or consumption.
Adults Children (<16yrs)
Breakfast 21 EUR per adult 15 EUR per child
Afternoon Tea 15 EUR per adult 10 EUR per child
Dinner (inc. Canapes & Drinks) 80 EUR per person 45 EUR per child
0. LINEN, TOWEL, ROOM AND CHALET CHANGES
As a standard, to reduce our impact on our precious planet and save our winters, linen is changed weekly in all our properties.
Towels are changed once weekly also.
When additional linen, towels or room changes are requested the following rate shall apply :
Linen Only 60 EUR per room
Towel Change Only 30 EUR per room
Bathroom Product Replenishment 15 EUR per room
(Soap, Body Wash, Body Lotion, Shampoo, Conditioner)
1. AMENDMENTS BY YOU
For any changes to your reservation, please contact the reservation service.
In case of postponement of stay and subject to availability, in case the chosen period corresponds to a higher rate period, the
supplement equivalent to the rate difference will be due. In the case of a downward rate difference, it couldn’t be refunded.
With the current uncertain climate due to Covid-19, we introduced more flexibility in our booking conditions. Cancellation is free of charge until 56 days prior to arrival. In case of a cancellation before this date, we will refund any amount received (deposit and/or balance).
Between 56 and 0 days prior to arrival, if travel becomes impossible for a client due to Covid-19 upon governmental decision, we will agree on a postponement of stay. This voucher will so be valid for a future stay when travel conditions are suitable to the client.
Supplier valid cancellation or postponement reasons :
- Lockdown of the customer's region of origin or destination ;
- Quarantine on arrival in France imposed by the French government ;
- Closure of the border between the client's country of origin and France ;
- Closure of the ski area of Tignes - Val d'Isère.
Postponement or cancellation of the stay is possible only in the mentioned cases, emanating from a public authority, directly related
to the COVID-19 epidemic and not allowing to stay under normal conditions during the booked period.
In the event that the client requests the partial or total cancellation of his stay, a cancellation fee equivalent to 20% of the total
amount of the stay will be applied.
These costs are net and non-commissionable.
They are related to staff costs in anticipation of the rental.
To cover the following reasons, we strongly recommend to our guests to subscribe a personal insurance, such as it might be the case with some credit card contract providing travel insurance.
- One of the guests is tested positive for COVID-19 (proof to be provided) ;
- One of the guests has been declared in contact of people with confirmed coronavirus within 14 days prior to departure (proof to be provided) ;
- One of the guests is maintained in quarantine due to a positive PCR test ;
- To cover some of the Covid medical expenses.
We reserve the right to advise you of a change to your holiday after you make a reservation, in particular in a case of Force Majeur.
Please note that the supplier cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation and shall not be liable for any refund should Carte Blanche Collection be forced to cancel or change your holiday due to circumstances amounting to Force Majeure.
If you fail to pay the balance of the booking price or other sums owing before the due dates, we reserve the right to cancel your reservation with no refund to you.
11. YOUR RESPONSIBILITIES
As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group before, during or after your holiday.
If you or any member of your party has any allergies, medical conditions or disabilities which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
All children under the age of 18 years old are the responsibility of their parents or authorized adult. Children
(all people under the age of 18) are not permitted to be in the property alone without the supervision of an adult. None of our regular team is trained or qualified in child care. Should you require a nanny we can arrange this through our Concierge service. Childcare service will only be booked with professional qualified third-parties or individuals. The parents / guardians must satisfy themselves of the suitability of the services offered and fully indemnify Carte Blanche Collection from any responsibility for the provision of such child care services.
All guests are responsible for securing / locking property doors on exit. If this requires any special actions,
guests will be notified of this procedure on arrival at the property. Any guest not following this procedure will be liable for
any uninsured losses arising from this negligence.
Please note that in catered chalets the kitchens are classified as a technical area and for your own safety and pleasure please do not take food from the fridges or use the equipment without permission from your private chef.
In the interest of your safety, guests are not permitted to tend the fires or woodburners in the properties – these will be maintained by a trained member of staff.
Ski, snowboard or mountaineering boots must not be worn in the chalet at any time other than in a designated boot room. In addition, guests are advised to be considerate of damage that could be caused by their footwear, for instance, the client shall be liable for any damage to flooring caused by footwear such as high heel stilettos.
For self-drive guests, please check when booking regarding the parking available at the property. For self-drive guests, it is their own responsibility to ensure their vehicle is suitably equipped for travel including but not limited to suitable tyres, snow-chains and other European safety equipment. The supplier accepts no responsibility for self-drive journeys, nor any liability in the event that your vehicle becomes immobile due to inadequate equipment. We will not assume any damages causes to your vehicule incase of your self-parking.
All guests staying with us are expected to conduct themselves in an orderly and acceptable manner. If in our opinion or in the opinion of any chalet manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any third party or damage to property we reserve the right to terminate your booking arrangements with us immediately.
In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation will be made and we will not pay any expenses or costs incurred as a result of termination.
You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the chalet manager or other supplier prior to departure from the chalet. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
The supplier reserves the right to charge the card details which you provided on check in / deduct from any security deposit held in accordance with its rights under this clause.
13. SERVICE TIMES
In order for our staff to complete their duties professionally and to good standards in a reasonable amount of time in-line with their employment, service time limitations apply. Whilst we will always endeavour to be as flexible as possible to meet the needs of our guests during a stay, in some instances we may need to restrict services that fall outside of these ‘regular’ service hours:
• Breakfast (seating time): 8:00 to 9:30 (with service concluding at 10:00)
• Afternoon Tea cake provided (not served): 16:00
• Children’s Supper (seating time): 19:00 to 19:30
• Dinner (seating time): 19:30 to 20:30
Housekeeping of rooms typically takes place between 9:30 and 16:00 each day. The housekeeping team will work on a daily basis and it is not possible to set a specific time that housekeeping will take place for a given room in a given chalet. As such, if on arrival of the housekeeping team they are unable to service a room as it is occupied and cannot be vacated, then we may not be able to service your room on that day.
Guests staying in chalets and villas with swimming pools, hot tubs or other spa facilities, use them at their own risk and the supplier can accept no responsibility for accidents/ injuries whilst using these facilities. In the interest of hygiene all guests are asked to shower before using these facilities. Guests are advised not to use these facilities if you:
• Suffer from heart disease or circulatory problems.
• Suffer from an infectious skin disease, sores or wounds.
• Are pregnant (or seek medical advice before using the facilities).
• Are taking anticoagulants, antihistamines, vasodilators, vasoconstrictors, stimulants, hypnotics, narcotics or tranquilisers or any other medications.
Children must be supervised whilst using chalet facilities including, but not limited to, swimming pools, Jacuzzis, steam rooms, saunas and gymsThe supplier does not provide lifeguards and no members of the chalet team are trained nor qualified to act as such.
The consumption of beverages in or around spa facilities must only be from a plastic vessel to avoid the risk of injury. The use of glass containers of any kind is prohibited. In addition, it is advised that the intake of alcoholic beverages whilst using spa equipment should be limited in line to government consumption recommendations.
The supplier accepts no liability for accidents/injuries while operating these facilities.
18. WHERE WE ACT AS AN AGENT – ALL SERVICES BOOKED THROUGH OUR CONCIERGE This section applies to bookings we make for you. This may include but is not limited to:
It is your responsibility to make your group’s travel arrangements to an airport from where we can arrange a resort transfer for you. Please inform us Collection of your own flight arrangements at least four weeks prior to departure, requesting any transfers.
• Equipment Hire
• Lift Passes
• Massage & Beauty Treatments
• Restaurant Bookings
• any other reservations or purchases made on your request
For all such arrangements, your contract will be with the supplier of the arrangements in question (the ‘Supplier(s)’). We will arrange for you to enter into a contract with the Supplier(s) of the arrangements. Your booking with us is subject to these terms and conditions and the specific booking conditions of the relevant
supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you. Copies of applicable conditions are available on request from the supplier.
As a concierge service, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions.
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of
the supplier, its employees or agents.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
• the act(s) and/or omission(s) of the person(s) affected;
• the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;
• unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
• an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves strictly in accordance with the complaint’s procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide
ourselves and our insurers with all assistance we may reasonably require.
Please note we cannot accept any liability for:
• Any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
• Any business losses.
We will not accept responsibility for services which do not form part of our agreement or where they are not advertised on our website. For example any excursion you book whilst away, or any service or facility which any supplier agrees to provide for you.
In cases of compensation or damage arising from non-performance or improper performance of the services involved in any of the company’s contracts, compensation for personal, including psychiatric injury and non-personal injury is limited by all relevant international conventions including but not limited to the Geneva Convention, the Montreal Convention and the Athens Convention.
No employee, representative, agent or officer of the supplier shall be authorised to commit us to any admission of liability whatsoever and we shall not be bound by any such admission unless it is explicitly stated in writing and executed on our behalf.
The Supplier cannot accept responsibility for guests missing flights for any reason or mislaying or destroying travel documents, and no credit or refund will be given if you fail to take up a component of your holiday as a result. We are not responsible for any flight delays but wherever possible in such circumstances will contact the supplier of the transfers in an effort to ensure that any previously booked resort transfers are provided.
20. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, pandemic, adverse weather conditions and all similar events outside of our own or the relevant supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
For any claim relating to a reservation made in the property of his choice and to the non-performance or improper
performance of the contract, the Customer must send a letter to the supplier.
In case of occurrence of a technical problem and/or overbooking, preventing the Establishment from making the reservation made by the Client, the supplier undertakes to inform the Customer as soon as possible and to refund him immediately at the price of the reservation. The Client may not claim any additional compensation, penalty or compensation from us.
The Customer is informed of the possibility to apply, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or to any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.
After having referred the matter to the supplier in an attempt to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the referral, The Client may refer the matter to the Tourism and Travel Ombudsman – BP 80303 – 75823 Paris Cedex 17 Hospitality.
22. PASSPORTS, VISAS AND ESSENTIAL TRAVEL ADVICE
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your holiday. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with your Embassy for the arrangement with France.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Headings within these booking conditions are for reference purposes only.
Please note that check in time for all chalets is 5pm and check out is 10am. This allows for the chalet to be fully prepared for your arrival. Early check-in is subject to availability.
These booking conditions and any matters arising from them are exclusive governed in all respects by French Law. We both agree that any dispute, claim or other matter which arises between us out of or in connections with your contract or booking will be subject to the exclusive jurisdiction of the Court of Chambery, Savoie, France.
Chalet Raven is the largest chalet within the exclusive Black Diamond Complex in the heart of Tignes Les Brevieres. Ideally suited to larger groups or combined families, this super chalet has fantastic facilities including a bar, jacuzzi and access to the swimming pool.
Tignes Les Brevieres | Fully Catered Chalet | Access to Pool | Hot Tub | Steam Room | Kids Room | WiFi | Garage | Pool Table | Sound System | Terrace | Bar | Yoga Room
Short Stay Possible
The luxury Chalet Raven derives its name from the Raven Diamond, one of the rarest in the world. It is the largest chalet within the Black Diamond Complex. Before you hit the slopes, welcome every new day in the comfort of your private yoga studio. Enjoy après ski drinks in your luxurious private bar complete with its very own Jacuzzi and then relax your muscles in your sauna and steam room.
Raven can be booked as a whole chalet during holiday periods or per room during off-peak weeks, making it ideal both for a large group booking or an unforgettable couple’s getaway. It comprises seven double en-suite bedrooms and one bunk room that sleeps 4 children. Step free access.
At Carte Blanche, we understand that your holiday starts long before you join us – that’s what our Premium service is all about. Prior to your arrival, we can organise airport transfers, ski lessons, ski rental and ski passes. During your stay, your private butler is on hand to share local knowledge and make sure everyone in your group has the perfect trip. Your 5* trained, in-resort team will be on hand 24/7, to arrange private transport, book magnificent mountain restaurants, organise activities ranging from ice diving to paragliding, set up a massage with our in-house therapist and so much more. Our aspiration is to help you create magical moments that will last a lifetime.
Average snow history
Weather 6 October 2017 8:00AM
Average snow history
Weather 6 October 2017 8:00AM
If you are looking for an all-rounder resort with snow sure weather and caters for all levels of skier and snowboarder, Tignes is the one for you! It boasts gentle nursery runs for beginners, over 300km of marked piste and unlimited off-piste skiing for the more adventurous. What more could you ask for?
Tignes’ altitude means its snow is almost always in good condition too: especially up on the Grande Motte glacier, where the cover will stay soft and wintry in all but the steamiest spring thaw. As a result, it’s one of the best resorts in the Alps for an Easter skiing holiday.
If you book your flights with us you can book a shared or private transfer from the airport to the resort as part of your booking. Even if you don't book flights through us we can organise transfers for you - just give us a call on +44 (0) 208 877 8882.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.