Booking General Conditions
Rate and Payment Conditions
To be valid, the booking must come with all the items mentioned below:
• A part payment equal to 30% of rental cost. Expressly agreed on by the parties, it is understood that this sum is paid as a part payment and not as down payment.
• Two signed copies of the rental agreement
The rental cost balance must be paid no later than one month before the start of the stay in the rented accommodation.
If the balance remains unpaid within one month before the arrival date, the agency will have the rights to cancel the reservation. In that case, the deposit will be refunded if the property has a new booking on the same period and under the same rate.
The rental cost must be paid in full, in a single payment, on the day the booking is made if the accommodation is booked one month or less before the start date of the stay.
All our rates are in euros including taxes, rent, filing fees, and rental charges.
The lessee undertakes to accept the rented premises on the dates and times established in the contract.
The keys will be given after the payment of deposit, holiday tax and the payment of additional bookings.
If the deposit is said to be cashed-in on the contract, it will be paid at the same moment as the balance, one month before arrival.
Rental cost does not include:
• Tourist tax (rate per day per person and depending on the type of property).
• All auxiliary services: airport transfers, ski equipment, ski passes, etc.
• Banking costs, if any, are to be paid by the customer. (For the payments in bank card exceeding accumulated 5000€, banking charges of 1 % of the collected amount will be charged.)
Conditions and Contract Development
The agency communicates its rental offers by all means and, if necessary, by all types of advertising.
The rental contract is then only drawn up after confirmation of the rental by the agency, and will take place within the month when the part payment is paid. After this time, if the agency has not confirmed the rental, it will return the part payment immediately, and the booking will be considered as null and void.
• All cancellations must be notified by registered letter.
• The date on which the letter is presented will determine the date of cancellation.
• Should the tenant be the one to cancel, the following conditions shall apply:
• More than 61 days: the deposit is kept
• Between 60 and 31 days: 75% of the stay is invoiced
• Less than 30 days or no-show at the start of stay: 100% of the stay is invoiced.
In the event of a cancellation supported by a reason, should the premises be re-rented, the paid amount will be returned to the tenant who cannot honor his/her contract. Stays begun and then shortened or interrupted by the tenant do not entitle the latter to any refunds.
Should the agency be obliged to cancel the stay in the building planned, due to factors caused by third-parties or external circumstances, it shall supply, if possible, accommodation of the same category or of a higher category, without any additional invoicing. If the agency is unable to do so, it undertakes to refund immediately the totality of the sum paid.
Cancellation insurance can be contracted for the stay, as an extra fee.
All objects or personal effects belonging to the tenant, relay of the own responsibility of this one.
The tenant is responsible for all damages he has caused. The tenant will thus have to make sure an insurance company against risks of theft, fire, broken glass and water damage, and more generally both for all of its tenant's risks than for the let furniture, as well as for the appeals of the neighbors, and to prove the whole with first request of the owner or his(her) representative. As a consequence, these disclaim all liability for the appeal which their insurance company could exercise against the taker in case of disaster.
Security Guarantee Deposit
The guarantee deposit is paid to settle the cost of any damage that might have been incurred by the rented real estate property or by items of furniture or other items furnishing the rented premises, and to settle the various expenses.
This deposit will be kept until the departure of the client and the inventory is validated. It can be cashed in.
The deposit will be made at the latest the day of arrival of the client.
• Payment can be made by bank card, in cash or by bank transfer, according to the amount marked in the special provisions of the contract.
This sum will be blocked and returned within 15 days following the customer’s departure, once the amount has been deducted for any objects replaced, repair costs, additional housekeeping and extra food and drink consumed.
Should the guarantee deposit prove insufficient, the lessee undertakes to complete the sum if so requested.
An extra to 10% (to the price before tax) will be added on caretaker services (taxi and helicopter transfers, cleaning….). The price re-invoiced by The Property Supplier of some services with a reduced VAT rate will necessarily lead to a change to standard VAT rate*. Services subjected to outlays excepted.
Some additional services subjected to a reduced VAT rate are supplied to you like outlays: being intermediate, The Property Supplier is appointed by his customer to buy from a reduced VAT rate of the product or the service (ski passes, ski lessons ESF) with the concerned company. It is about a refund of outlays for others and the intermediary The Property Supplier does not have to subject to the VAT the sums which have been paid. The Property Supplier does not practice mark-up and the service is bought at the public price shown in the cash-desk of providers.
Each tenant must present to the agency and will be led to the accommodation they have rented.
• Rentals begin at 5pm.
• Late arrivals, i.e. after 7.30pm, must be reported to the agency before noon to organize a late arrival.
• The agency will not cater for people arriving after midnight
• On the day of departure, the rented accommodation must be vacated before 10am, when the keys will be handed over and the inventory conducted.
• Postponed departures will be invoiced between 150 €/hour to 1 000€/hour according to the type of accommodation rented.
• The global billing payment at the end of stay has to be paid the day before departure, on Friday, the agency being open from 9 am to 7.30pm.
• Any key or command key not restored will be invoiced at purchase price.
Duration of station
Duration of stay is mentioned in the contract. The lessee cannot in any way or manner, authorize himself a late departure or a prolongation of stay, approval of agency excepted, with and extra fee, that will be fixed at a pro rata rate of the stay.
The former declares not to rent the property mentioned in this contract that is rented to him as provisory accommodation, major condition for a rental approval.
The incoming and outgoing inventory will be one-sidedly made by the agency before the arrival and after the departure of the tenant.
The aforementioned inventory not being made in a contradictory way, the tenant shall have a period of 48 hours to lodge a complaint. After this deadline, the rented properties will be considered as exempt from damage.
Use of the properties: exclusive use as a furnished holiday home
Occupy the premises in a temporary way. This building is not his main residence, and not a secondary and the lessee will not exercise a professional activity in the premises.
The lessee undertakes to accept the rented premises in the condition they are in when he/ she takes possession of the premises such as described in the description attached to this contract.
Occupy the premises in a subtle way in order to not disturb the neighbours. He shall not create, in particular, any noise nuisance.
The lessee undertakes to use the furniture and objects furnishing the rented accommodation for the purpose for which they are intended and on the premises where they are found. He/ she shall not under any circumstances take them outside the rented accommodation.
The contract shall be legally terminated should the lessee, for any reason whatsoever, let or transfer his/ her rights to this contract without the express consent of the owner or of his authorised agent. He or she must reside in the rented accommodation in conventional manner and may, under no circumstances, store their furniture with the exception of linen and small objects.
Keep the premises in the same state they were found, during the stay.
The lessee shall not introduce into the rented accommodation any pets without the express consent of the agency who shall first consult the owner for his/ her agreement.
Let the agency know if there is any maintenance to do.
The lessee must let any urgent work be carried out on the premises, required to ensure the upkeep of the rented accommodation and of the shared facilities. If works to be done are owed to a deterioration assigned to the tenant, they will be invoiced to the tenant.
Furniture and objects must only suffer from wear and tear resulting from the normal use for which they are intended. Should they be found to be missing or damaged on expiry of this contract for a cause other than normal wear and tear, they must be paid for or replaced by the lessee with the consent of the owner or of his authorised agent. This obligation also applies to wallpaper, curtains and to the building in general. The lessee must absolutely not discard into the washbasin, bath, bidet, sink, laundry, WC, etc. any objects likely to block the pipes. Otherwise, he shall be charged for the expenses incurred to make the necessary repairs.
In event of rental in an apartment block, as an occupier of the premises, the lessee shall comply with the in-house regulations of this apartment block with which he/ she acknowledges they are familiar.
The lessor shall place at the disposal of the lessee the rented building and its accessories, according to the description received at the time of booking, and shall comply with the obligations laid down in this contract.
Any claims made concerning a service must be sent to the agency within 3 days following taking up possession of the premises.
The fact that the tenant chooses not to take advantage of one or more of the services included in the package does not entitle him/ her to any refunds or compensation.
The present contract is established for a maximum capacity of persons. This number of people confirmed on the contract must not be exceeded.
In case of non-authorized overflow, the agency will be able to refuse the extra people.
For rentals comprising a swimming pool, it is indicated that these dispose of a security system according to the norms in vigor. A user’s manual is given to the lessee at his arrival.
On failure to pay at the due dates and to fulfil any clause in this contract, eight days after formal notice has been given and not responded to, the owner or his authorised agent is entitled to demand immediate termination of this contract. The lessee must therefore vacate the rented premises simply on the order of the referee.
Technology and Freedom
Information retrieved are the object of an automated or informatics treatment destined to the application of this contract.
Conformingly to the law of the 6th of January 1978, the lessee has a right of access and rectification towards the lessor, in charge of the treatment. Modalities of application are defined by mutual agreement.
Validity of Translation
This Agreement was written in French and translated into English for English-speaking clients’ benefit. All care has been taken, but if the translation differs, the parties agree that the French version shall prevails.
In light of the ongoing uncertainty we have implemented the following changes to our cancellation policy for the 2021/22 winter season (to prevent any, if one of the following five scenarios occurs, this replaces our cancellation terms as outlined in section 3 of our terms and conditions). Guests should not be able to travel due to the following COVID-19 related scenarios:
• If the government in the country of origin of the party leader is advising against all but essential overseas travel to France.
• If travel or border restrictions in France (ordered by the French government in response to COVID 19) mean that the party leader cannot reach France/our property.
• If the ski resort in which the property is located is ordered to close for winter sports activities (i.e. if the lift system is closed).
• If the French government decides on the quarantine which will occur during the client’s stay.
Changes and Alterations by Powder White Lite
Arrangements for holidays can sometimes be made many months in advance and changes can occur. We reserve the right to make alterations to holiday and website details both before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you or your travel agent of any changes at the earliest possible opportunity. If a significant change becomes necessary you will have the choice of (except in cases of Force Majeure) a) accepting the change in arrangements; b) purchasing an alternative holiday from us and paying or receiving any difference; or c) cancelling your holiday and receiving a prompt and full refund. In cases of significant change only, we will refund, provide an alternative except where the changes made as a result of unforeseeable circumstances beyond our control (including Force Majeure), the consequences of which could not have been avoided even with all due care which include but are not limited to those circumstances set out in the Important Note section detailed below. No compensation is payable in respect of minor changes and no other claim for compensation and/or expenses will be accepted:
Important note: that Powder White Lite cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation and shall not be liable for any refund should Powder White Lite be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, terrorist attack, war or threat of war, riot, civil strife, political dispute, terrorism, industrial disruption (actual or threatened), natural disasters (such as avalanches or volcanic eruptions/ash-clouds), nuclear disaster, epidemic outbreak, pandemic outbreak or health risks, significant risks to human health such as the outbreak of serious disease at/around the travel destination, fire, technical problems with transport/machinery/equipment, closure or congestion of airports or ports, border closures, adverse weather conditions, local and UK governmental action and similar events beyond our control. We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. Compensation or refund will not be paid to adults or children travelling on free places
Residence Les Santons enjoys a convenient location in the heart of the resort. The snowfront and the centre of Val d'isere are just a short walk from the residence. It is very convenient for children, who can easily get to the ski school by foot.
Close to Snowfront | Family Friendly | Balcony | WiFi | Ski Locker | End of Stay Cleaning
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.