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Hotel Village La Mourra, 5 star - Val d'Isere

Terms and Conditions

Accommodation Terms

Sales terms and conditions – HOTEL LA MOURRA

BOOKING

CONFIRMATION OF OPTION

To confirm a reservation, a deposit will be required as follows:

FOR THE « HIGH SEASON » WEEKS (from 16/12/2022 to 01/01/23 included and from 11/02/23 to 04/03/23 included)

50 % of the total amount for all stays of more than 2 nights

100 % of the total amount for all 1-night stays

Balance Due 60 days before arrival

FOR THE REST OF THE SEASON 30 % of the total amount for all stays of more than 3 nights

50 % of the total amount for all 2-night stays

100 % of the total amount for all 1-night stays

Balance Due 45 days before arrival

The client will pay for his extras on departure.

CANCELLATION

It is reminded to the client, in accordance with Article L. 121-20-4 of the Consumer Code, that he does not have the right of withdrawal as provided in Article L. 121-20 of the Code of consumption, since the services are provided on a date or at specified intervals.

All cancellations must be sent by e-mail or fax. Only the date of receipt by LA MOURRA 5* is valid.

At least 45 days before arrival (60 days during the “very high season” weeks) the full deposit is reimbursed with a deduction of 50 € per booking for management fee.

Less than 45 days before arrival (60 days during the “very high season” weeks) the prepayment is kept in full and is not refundable or cannot be postponed on another stay, whatever the reason for the cancellation. No other fees will be applied. An invoice can be provided for the guest personal insurance.

MODIFICATION

All modifications (change of dates, shorten stay, etc.) must be sent by e-mail or fax. Only the date of receipt by LA MOURRA 5* is valid.

At least 45 days before arrival (60 days during the “very high season” weeks) a fixed price of 50 € per booking is charged for management fee.

Less than 45 days before arrival (60 days during the “very high season” weeks)

Modification is no longer possible. The amount of the stay as specified in the booking confirmation will be due in full. In case of prepayment, the full amount is kept and cannot be reimbursed or postponed on another stay.

NO-SHOW

In case of a no-show, the booking is automatically cancelled. The full amount of the stay initially booked is charged. The full prepayment is kept and is non-refundable or cannot be postponed for another stay.

EARLY DEPARTURE

Any stay, once started, must be paid in full.

In case of early departure, the amount of the stay as specified in the booking confirmation will be due in full.

The full prepayment is kept and cannot be reimbursed or postponed on another stay.

ARRIVAL AND DEPARTURE

Rooms are ready from 3 pm on arrival day and must be released by 12 noon on departure day.

An early or late check-in should be mentioned before arrival.

A late check-out, on previous request and depending on availability, may result additional charges.

ROOM ALLOCATION

The hotel promises to do its best to respect all the guests’ preferences, but cannot guarantee under any circumstances, a particular room number, floor or decoration style.

NON-SMOKING

All our rooms are strictly non-smoking. We request our guests to smoke only outside on the balconies; pocket ashtrays are available in the rooms. If cigarette smell and/or damages due to tobacco consumption are detected in the rooms, the hotel reserves the right to invoice the cost of the cleaning service.

PARTICULAR SALES CONDITIONS SPECIAL « COVID-19 »

In the following cases, we set up flexible cancellation policy up to 14 days prior to arrival:

French borders closing or borders of the originating country of the client

French Government instruction implementing closing of the ski lifts, the ski resort and/or the hotel

In the following specific cases, we set up flexible cancellation policy up to 24 hours prior to arrival:

• One of the future guest is tested positive to Covid-19 within 7 days prior to arrival day (medical certificate required)

The client has the choice between:

Get a refund of the amount paid, deducted from 300€ management fee per booking

Postpone the full amount paid for a future stay in one of our two properties, summer or winter season, before 01/05/2024 (no management fee apply)

OTHER INFORMATION

Supplementary visitor’s tax: 3.30 € per person from 18, per night.

Animals are accepted in the room with a supplement of 30 € per night, per animal (does not include meals). They are forbidden in our Spa and both restaurants.

The parking is on supplement: 30 € per vehicle and per night (indoor garage, direct access from the hotel).

BREAKFAST

Breakfast is served buffet-style in our restaurant, or in the room with supplement.

We do not offer the half board package. Therefore, should your guests wish to have dinner in one of our restaurants, we highly recommend that you reserve a table well in advance (subject to availability).

At lunch, the hotel bar provides a light selection (hot and cold) and in the afternoon, a large choice of pastries. For dinner, a Japanese-influenced & fusion cuisine is served for a marvellous and friendly dinner.

In addition, a room service menu is available 24/7.

SPA « BY CLARINS »

Free entrance to our Wellness Centre: heated indoor swimming pool 17 meters long, sauna, steam room and relaxation room.

Our physiotherapists and osteopath provide a wide range of massages, on request and on supplement.

Spa “By Clarins”: our beauticians propose our clients a full range of “Clarins” personalized massages and treatments, on request and on supplement.

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Hotel description

Situated in a peaceful location just on the edge of town and built as a mountain hamlet in the form of a 5* unique boutique hotel, chalet and spa complex, Hotel Village La Mourra offers luxury self-contained apartments & hotel suites and with its popular bar & restaurant and wonderful spa, it can be considered the "place to be seen!"

Spa & Wellness Centre | Indoor Exercise Pool | Massage | Hammam | Sauna | Restaurant & Bar | Covered Parking (payable) | WiFi

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View room prices & availability

Room options

Facilities

24 Hour Reception

Covered parking Pay

Free Wifi

Hammam

Indoor Pool

Massage Service

Restaurant and Bar

Sauna

Ski Storage

Spa & Wellness Centre

  • Room prices & availability
  • Property details

    Glacier Skiing
    Great Off Piste
    Vast Area
    Snow Sure
    Family Friendly
    Lively Apres
    Adrenaline Junkie

    Built as a mountain hamlet, the Hotel Village La Mourra offers chic 5 star luxury in the form of a unique hotel, chalet and spa complex. La Mourra occupies a privileged peaceful position at the entrance to the old village of Val d'Isère, a short walk from both the resort centre and the ski slopes.

    The accommodation at La Mourra is comprised of 4 luxury self-contained chalets and the hotel, which offers a selection of junior and 2 bedroom suites. These suites are cosy alpine style cocoons complete with reclaimed wood, warm fabrics and subdued lighting, including all modern facilities such as Apple TVs, WiFi, a free minibar, safe and hairdryer.

    The beautiful wood panelled restaurant at La Mourra serves up a delicious buffet breakfast, consisting of a large range of handmade products, light lunches, delicious afternoon pastries and Japanese-influenced cuisine in the evening, in an intimate, friendly atmosphere. The bar is also a great place to sit back and enjoy aperitif time.

    La Mourra is home to the sumptuous My Blend Spa by Clarins, which offers a whole range of treatments to whisk you away into a new world of relaxation. The wellness facilities also include an indoor pool with counter current, steam room and sauna as well as the opportunity to spend time with a yoga teacher or personal trainer.

    Average snow history

    2016/17
    634cm
    2017/18
    645cm
    2018/19
    778cm
    2019/20
    497cm
    2020/21
    619cm

    Weather    6 October 2017    8:00AM

    Temperature
    -2 to -1 degrees
    Snowfall
    None

    Weather

    2016/17
    634cm

    2017/18
    645cm

    2018/19
    778cm

    2019/20
    497cm

    2020/21
    619cm

    6 October 2017    8:00AM

    Temperature
    -2 to -1 degrees
    Snowfall
    None
  • Resort at a glance
    Val d'Isere
    Glacier Skiing
    Great Off Piste
    Vast Area
    Snow Sure
    Family Friendly

    Average snow history

    2016/17
    634cm
    2017/18
    645cm
    2018/19
    778cm
    2019/20
    497cm
    2020/21
    619cm

    Weather    6 October 2017    8:00AM

    Temperature
    -2 to -1 degrees
    Snowfall
    None

    Val d'Isere Ski Resort has one of the best snow records around, making it a safe bet throughout the entire season, right up to the end of April!

    The ski area is vast as it connects to Tignes with easy access and suitable for all level of ability. Families are made very welcome here, supported by the Famille Plus label by the French government.

    Val d'Isere piste map

    Val d'Isere piste map

    Weather

    2016/17
    634cm

    2017/18
    645cm

    2018/19
    778cm

    2019/20
    497cm

    2020/21
    619cm

    6 October 2017    8:00AM

    Temperature
    -2 to -1 degrees
    Snowfall
    None

    Activities

    Heliskiing
    Husky-Sleighs
    Ice Skating
    Oxygen Centre
    Paragliding
    Patisserie Classes
    Snowshoe Hiking
    Spas Wellness Center
    Swimming

    Travel

    Bourg Saint Maurice
    45m
    32km
    Chambery Airport
    2h 0m
    144km
    Geneva Airport
    2h 55m
    227km
    Lyon Airport
    2h 45m
    221km
    Grenoble Airport
    3h 15m
    217km
    Sat-nav: Lat: 45.45° N Long: 6.98° W

    If you book your flights with us you can book a shared or private transfer from the airport to the resort as part of your booking. Even if you don't book flights through us we can organise transfers for you - just give us a call on +44 (0) 208 877 8882.

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