Accommodation Terms

Terms And Conditions - Hotel Les Barmes de l'Ours

MINIMUM LENGTH OF STAY
Accept any length of stay on request and depending on availabilities. At the exception of the following periods:
From the 21st December 2019 to the 5th January 2020: 10 nights minimum
From the 14th February to 7th March 2020 : 7 nights minimum
For the weekends, a minimum stay of 3 nights is required (from Thursday to Sunday)

DEPOSIT
Reservations are confirmed once the deposit payment has been received.
The amount requested is:
50% of the total of the stay for any reservation from 2 nights
100% of the total of the stay for any reservation for 1 night

MODIFICATION
Any modifications: lenght of stay, client's name, room type, must be notifed by email.
The first reservation will then be cancelled and a new reservation will be created.

CANCELLATION
More than 30 days before arrival date: We will refund the deposit in euros, mines 300 euros administration fee per room.
Except for the period 21/12/19 to 05/01/2020, for which the deadline is set to 45 days before the arrival date.
Less than 30 days before arrival date: The whole amount (deposit and balance) will be forfeited. The hotel can't take consideration of any major force case.
For any shortening of stay or early departure whatever the reason, the full payment (deposit and balance) shall be kept by the hotel (Article 1590 of the French Civil Code).

ROOM CAPACITY
Standard Room, Classic Room, Superior Room, Luxury Room, Junior Suite, Prestige Suite, Ours Suite: 2 people maximum
Family Suite, Ourson Suite: 2 adults and 2 or 3 children under 12 years old.
interconnecting rooms or suites can accommodate from 4 to 6 people.
Possibility to fit extra bed in room or suite (additional fees apply) only for children under 12 years old depending of room category and availability. Please note that it will considerably reduce the space and the comfort of the room.

ROOM ALLOCATION
While we make every effort to respect a guest’s preference, under no circumstances we can guarantee a particular room number or floor or style of decoration.

ARRIVAL AND DEPARTURE
Rooms are available from 16:00 and Check out time is 12:00 noon. An early or late arrival should be requested at the time of the booking. Late check out, when possible and on request, is charged at 50% of room rate up to 18:00 and 100% for a check-out after 18:00 hours.

HALF BOARD
The Half Board basis includes a evening dinner (excluding drinks), in our 3 restaurants where a traditionnal and French cuisine, will be offered:
At the Rôtisserie around a starter, one of the daily suggestion and a cheese and desserts buffet.
At the Coin Savoyard: where the mountain is highlighted with a local specialty and the famous desserts and cheese buffet.
At la Table de l'Ours (Tuesday to Saturday): 1 star Michelin awarded, in which a gastronomic experience around 3 dishes is offered, once per stay, in order to satisfy all clients and for equity. Smart dress is required.

All other choice (menu or "à la carte") will be invoiced on extras.

Guests need to inform the front desk of their restaurant's choice for dinner (subject to availability).
If no reservation has been made, a table will automatically be allocated for dinner in la Rôtisserie, without possibilities of change.
During the high frequency periods, two services will be offered.

Half Board cannot be taken on room service, a menu is available in the rooms.

Exceptionnally upon request before 10:00am, half board can be posponed for a lunch in la Rôtisserie. This lunch will include a daily suggestion and the cheese and desserts buffet.

Every non taken half board meal will not be refund and will be lost.

BED AND BREAKFAST
For guests staying on bed and breakfast and wishing to eat at the hotel, booking should be made at the front desk (subject to availability). The meal will be invoiced "à la carte" and won't be part of an half board option.

All outside food and drinks are forbidden within the hotel.

CHRISTMAS' EVE, NEW YEAR'S EVE AND SPECIAL EVENTS (TO BE RESERVED)
Details of those menus will be sent by email in advance.

Within the Half board basis, an extra charge (non commissionable) will apply (children up to 12 years old).
Christmas: Table de l'Ours: 65€ per adult (no supplement for children) - Rôtisserie: 50€ per adult (no supplement for children).
New Year Eve: Table de l'Ours: 160€ per adult & 55€ per child - Rôtisserie : 80€ per adult (no supplement for children).

For those on bed and breakfast basis, the menu will be invoiced on their extra invoice (children up to 12 years old).
Christmas: Table de l'Ours: 150€ per adult and 65€ per child - Rôtisserie: 110€ per adult and 60€ per child.
New Year Eve: Table de l'Ours: 250€ per adult & 115€ per child - Rôtisserie : 190€ per adult and 80€ per child.

OTHER SERVICES
Proshop: Located at the hotel entrance, our shop offers a large selection of ski equipment for both sale and rental.
The invoice will have to be paid directly at the shop.

Concierge: Our concierge can organise transfer, parking space in our garage, babysitters and kindergarten, restaurants, … , ski pass and ski lessons.

Spa: Our rates include the Spa access: fitness, sauna, hammam, jacuzzi and swimming pool.
Access is forbidden for all children under 13 years without supervision.
Access to the sauna, hammam and jacuzzy is allowed only for adult.

Wifi: Free access in the hotel.

Videos: Movies on demand, on extra.

Kids club: To occupy the youngster after ski during the ski school holidays, A nanny offers a diverse program of activity, every day from 4pm to 9pm (excluding the Saturday). From 3 years old onward.

Entertainment area: With the unique tenpin bowling in the resort (on extra), babyfoot, pool table, playstation and flipper.

Animals: Not allowed in the hotel and the restaurants.

Smoking: Our establishement is strictly non smoking. A 250 euros fine as well as the cleaning fees will be invoiced if not respected.

SETTLEMENT OF ANY EXTRAS BY THE CLIENT
All extras must be paid by the client upon departure. We accept the following credit cards: Visa – American Express – MasterCard.
Cheques are not accepted.

DISPUTES
Any objections or complaints should be addressed to the hotel by registered letter, return receipt requested, within the 10 days following the client’s departure. This agreement is governed by French law.
"After contacting the direction and without satisfying answer within a month, the client can appeil the mediator of tourism and travel, contact details are available on the website: www.mtv.travel".
All disputes that fails to reach a friendly solution, will then be taken to the competent juridiction in Valence 26 000 - FRANCE.