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Help & Advice about your holiday

Help & Advice | FAQ's  

Booking your skiing holiday

Q: Which resort should I choose?
A: Primarily you should choose a resort that best suits your group's skiing abilities. Whilst all resorts have beginner slopes, some resorts are better suited to intermediate or advanced skiers. In all our resorts, there will always been suitable skiing for all levels - beginner, intermediate and advanced skiers. Check out our Resort Information pages for more information. 

Q: What type of accommodation should I choose?
A: The type of accommodation you choose is determined by the type of holiday you want. The Hotel option is as you would imagine: your own room(s), with varied catering options - eg. Bed & Breakfast or Full Board. Hotel holidays do tend to be the most expensive type of accommodation, however we have many great value options to suit all budgets.

The hugely popular Chalet option provides a home for the week so ideal for those looking for a relaxed atmosphere with privacy. This option is also available to those looking to share with other like-minded skiers in a selection of our properties, perfect for those looking for a more sociable surrounding. With various options available on a self-catered or B&B basis, many of our partners offer catering options, concierge services and flexibility for short-stays. In general, the chalet option will provide you with the best value for money at prices that are, in general, considerably cheaper than Hotels. 

Our comprehensive Self Catered Apartment option is as as it says on the tin - self catered! On the face of it, the most cost effective route to getting into top ski resorts, but remember you buy your own consumables and cater for yourselves. They do however provide you with complete flexibility and the chance to sample local cuisine in multiple resort restaurants. All our self-catered apartments come with linen and towels and optional Extras available on request.

Q: Do you accommodate Short stays/Weekends?
A: Yes, however this is reliant on availability, demand and general booking trends. On occasion, we can accept short-stays in our Chalets although these will need to be requested through one of our specialist Sales Executives. Pricing is based on a set per person per night basis related to the time of year you are travelling, it is not based on the pro rata’d amount derived from the full weekly charge. Hotels and some Self-Catered Accommodation can provide a bit more flexibility, but this tends to be during low season dates and came sometimes come at a cost.

Q: Are there Credit Card fees?
A: There is no charge for the use of debit & credit cards, however we do not accept American Express. We are happy to receive bank transfers for Sterling, Euro and Swiss Franc payments - please ask for our bank details. NB. All bank charges for national or international transfer are payable by the customer.

Q: How do I get to the Resorts?
A: Powder White holidays are generally non-packaged with bookable travel elements as you choose. In other words, you are free to book the holiday you want, with the flights you want and with the transfer you want. The accommodation prices quoted on the website are without travel, therefore there is no obligation to build the entire package with us. Many properties benefit from parking (some pre-bookable and payable locally), therefore you may choose to drive. Our French resorts have great train links from the UK and airports have opened up multiple routes in recent years to ensure transfers of less than 2.5 hours. Whichever method of travel you choose, you can either speak to our Sales Executives or book online where possible. Do feel free to ask for further information.

Q: Can I book Transfers through Powder White?
A: Powder White arranges transfers for all of their guests where required, often private but also on a shared basis. It is worth remembering that these get extremely booked up therefore it is recommended that you organise this element at the time of booking or at least shortly after you have confirmed your booking. Unfortunately, we cannot guarantee late availability, especially difficult during peak season dates. There are numerous options that you can use to get from the airport/train station up to the ski resorts, including helicopter transfer, private transfer, shared transfer, public bus and car hire. We can advise and arrange all of these for you so just give us a call for further information or alternatively book online when confirming your booking - all at the click of a button!

Q: Do you provide Childcare / Nanny services?
A: Powder White does not offer childcare, but we have worked with many child care providers in each of our resorts, so we can give you details of these for you to contact directly if required. We feel that it is best for you to decide which childcare is best for your child, and all charges are payable direct to the childcare provider.

Q: Can I take my Dog on Holiday?
A: To a large selection of properties, yes. However there are guidelines that must be adhered to. Dogs are generally charge and the level of this is dependent on the supplier. There is often an additional security deposit payable which is refundable subject to no damage/cleaning charges. We ask that dogs are fully house-trained, not dangerous, not allowed on any of the chalet furniture and that they are never left unattended at any time. Should you have a dog that is particularly hairy(!) or sheds its hair, we ask that you ensure this is cleared up at all times as we do not expect our chalet hosts to clear up after them or look after them. Please advise at time of booking full details of your dog/s - these will be checked on arrival in resort so absolute honesty is required here.

Preparing for your holiday

Q: Who Manages my Booking and Can I Manage my Booking Online Myself?
A: Absolutely! And we fully encourage you to do so. Our system is set up for you to access your booking up to 8 days prior to your arrival in resort. Here you can pre-book transfers, ski passes, ski hire and any Extras to enhance your holiday even further (in Chalet accommodation). You can also pre-book private lessons ski school through our recommended suppliers. You will need to provide your full contact details & address, names of your party, ages where applicable and any Special Diet information along with your estimated time of arrival in resort should you be arranging your own travel. By all means liaise with your personal Sales Executive in the run-up to your holiday, however please note that this process can often take time or even incur administration charges, most of which are not chargeable should you be making simple changes online. Any significant material changes to your booking carry various levels of administration charge which are detailed in the accommodation terms applicable to your booking and these are payable at the time of change.

Q: Can I pre-book Ski Passes?
A: Yes - and we would highly recommend you to do so in order for you to avoid any unnecessary hassle on arrival in resort, and to also take advantage of some of our fantastic pre-booked deals! All passes need to be pre-paid, and these will be delivered for free on or shortly after your arrival. Please be assured, we charge exactly the same for this as you would pay in resort. We highly recommend taking out the local mountain repatriation insurance which provides, for only a small amount extra, complete peace of mind and certain cover which normal travel insurances do not. To pre-book your passes, simply log into your booking and choose the passes that are right for you - it really is that easy! These are secured on your behalf with a deposit at the time of booking and balance will be payable with your full holiday balance 4 weeks prior to departure.

Q: Can I pre-book Ski/Board Hire?
A: Yes - and again we would highly recommend you to do so and you can often benefit from our regular and appealing pre-booking deals! Simply log into your online booking where you find a couple of options: 1. Representing excellent and extremely competitive value against other local suppliers and 2: A slightly more expensive option which, in general, provides you with an in-chalet fitting (over a nice glass of wine perhaps!) For all pre-booked ski hire, we will need certain information from you including ages (if children), heights and weights - this again can be simply added to your booking all at the touch of a button...

Q: Can I arrange Ski Lessons through you?
A: Yes - and this is something that you should be doing sooner rather than later, since ski lessons are subject to availability and get booked up very quickly on peak dates. Please raise your requirement at time of booking, simply provide what you are looking for and we will check availability for you. Our recommended partners will then contact you directly, confirm tuition details and arrange payment directly.

Q: What & When is Changeover Day?
A: Changeover day is when the accommodation is prepared for the arrival of new guests which essentially involves cleaning of the accommodation and change of linen. Changeover days tends to be Saturday and Sunday and bookings are based around the dates of your individual booking and are carried out by the local supplier, not Powder White.

Q: Is there Parking?
Our properties have varying parking options so please ask at time of booking as this may well need to be pre-booked. Where we have no parking available, local resort car parks can be used and this is charged locally at the individual parking rate.

Q: Is Wi-Fi provided?
A: Yes, however most Hotels & Apartments will apply charges so please enquire at time of booking. We cannot guarantee that there is an uninterrupted service. Also we cannot guarantee any minimum speed of connection, especially when multiple devices are being used simultaneously. Please also note that we cannot guarantee that your device (laptop, tablet, phone etc) will be able to connect and use the wireless as all computer settings differ greatly. Downloading of internet material (even films or music) is not allowed and anyone to be found downloading inappropriate material will regrettably be reported to the relevant Authority.

Q: Is there a TV in the accommodation? Does the TV have English Channels?
A: Where there is a TV, please assume that local channels only will be provided unless specified, and where some properties may benefit from TVs in bedrooms, we cannot guarantee these will be fully functional.

Q: Is there a Safe in the Accommodation?
A: Whilst some Hotel or Apartment Accommodation may offer a Safe, most Chalets do not. We recommend that valuables are not left in the chalet and we ask all our guests to be extremely diligent when leaving the property. Please ensure you close all windows and lock any external doors securely. There are unfortunately opportunists in our resorts and extra diligence is needed during peak season holiday times. Where your property has a keypad entry, please be careful to keep this code to yourselves and not shout it out amongst you!  Lost keys will be chargeable at the rate imposed by the supplier. 

Q: Are Bed Linen and Towels provided?
A: In all types of accommodation, bed linen and towels are provided. Self-Catered apartments are unlikely to made up ready for arrival

Q: When is my Pre-departure Information sent?
A: The pre-departure information is emailed to the party leader between two weeks & 10 days before the start of your holiday. This includes invaluable information such as: Address and Directions of the Chalet / Emergency Contact Details / Useful Information relating to your particular accommodation / Resort Information & Recommendations.

On Your Holiday

Q: What time can I Arrive?
A: Hotels and Apartment Residences have varying check-in/check-out times and these will be advised at time of booking. With the recent Covid-19 impact, these times tend to be relatively restricted and it is safe to assume that Check Out is at 10am and Check-in is at 4pm unless otherwise advised. Guests need to remember that access to and from their accommodation is set on a property by property basis and this will be advised to you prior to your arrival in resort.  

Q: Is my accommodation Cleaned during the Week?
A: Hotels generally offer a daily housekeeping service and Chalets & Self-Catered apartments do not, albeit some will have an end of stay clean and this will be advised during the booking process. There may well be Concierge & Housekeeping Services offered on some properties, therefore we ask that you please raise this at time of booking - there may be an additional charge payable. 

After your Holiday

Q: How do I leave feedback?
A: The party leader will be emailed an online questionnaire after your holiday. Should other members of the party like to leave feedback, we ask the party leader to please provide their details. If you want to give feedback whilst on your holiday or feel the need to raise any issue, please do let your accommodation provider know straight away, especially if it is something that they can do to improve your holiday. There is little point telling them on the final night of your holiday when they could have made simple changes or improvements to ensure an enjoyable stay for everyone.

Q: What if I have left something behind?
A: If the accommodation provider can locate what you have left behind, they will endeavour to post this back to you. However please note that you will need to pay for the postage and a quote will be provided to you with payment being made in advance of sending the item/s.


Powder White is an Independent Tour Ski Operator offering our guests an informative, personal and tailor-made service. Our friendly & knowledgeable Ski Specialists are here to help, so if you have any questions, need further information, or if you have specific requirements you'd like to discuss with us, please feel free to just get in touch and we have every confidence we will be able to find the perfect skiing holiday for you.

Why not give one of our friendly ski experts a call?


Why not give one of our friendly ski experts a call?

+44(0)20 8877 8888

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