Sales terms and conditions - Montana Lodge & Spa
CANCELLATION TERMS AND CONDITIONS
A cancellation of an individual reservation must reach us before 6.00pm (CET).
Low season (07.12.18 – 20.12.18, 06.01.19 – 25.01.19, 31.03.19 – 08.04.19)
16 days prior - free of charge
15-7 days prior - 50%
6-0 days prior - 100%
Mid season (21.12.18 – 28.12.18, 26.01.19 – 08.02.19, 10.03.19 – 30.03.19)
21 days prior - free of charge
20-7 days prior - 50%
6-0 days prior - 100%
High season (09.02.19 – 09.03.19)
31 days prior - free of charge
30-16 days prior - 50%
15-0 days prior - 100%
MLOS 6 Nights between 10th to 23rd February 2019, 20% refundable deposit is required at the time of confirmation.
Peak season (29.12.18 – 05.01.19)
45 days prior - free of charge
44-31 days prior - 50%
30-0 days prior - 100%
20% refundable deposit is required at the time of confirmation. MLOS 6 Nights.
In case of a non-arrival (No Show) 100% will be charged.
Montana Lodge & Spa will not refund any early departure or late arrival for any reason and will charge 100% of the stay.
Deposit and pre-payment according to seasonal cancellation policy above.
CHILDREN & FAMILIES
Children below the age of 10 years stay free in the parent’s room on Bed & Breakfast basis in Grand Deluxe Room, Junior Suite and Suite. Max 2 children.
For children staying in an extra room the full room rate will apply.
Baby cots are available upon request in Grand Deluxe Room, Junior Suite and Suite. No Deluxe Room No Loft Room.
Baby cots will be provided at no additional cost.
1 teen from 10 to 16 years old (not turned yet) in the same room with parents in Grand Deluxe Room, Junior Suite and Suite pays Euro 85 breakfast included and can be accommodated in 1 sofa bed.
2 teens from 10 to 16 years old (not turned yet) in the same room with parents in Grand Deluxe Room, Junior Suite and Suite pay Euro 85 each breakfast included and can be accommodated in 1 sofa bed.
1 person from 10 years old pays Euro 85 breakfast included.
Loft Room category can accommodate only 1 extra person starting from 10 years old and pays Euro 85 breakfast included.
The Kids Club is available for children over the age of 3 years free of charge.
The Kids Club will not be supervised unless previously arranged with the Front Desk.
The access to Kids Club requires a mandatory adult supervision. Children are not allowed to be left alone. Opening times are subject to change.
Free use of WiFi.
Check-in from 3.00 pm and check-out at 11 am.
All our rooms are non-smoking as is the hotel common areas.
Only small, well behaved dogs of 10 Kgs or less are allowed. Dogs are not allowed in the restaurant or SPA.
The menu from the Bistro Alpino, pizzas included, can only be consumed at the Bistro and not at the restaurant.
Children are allowed in the SPA until 5 pm.
Children over 10 years of age staying with couple in the same room are charged extra.
There is limited outdoor free parking. More space is available outdoors and indoors on a chargeable basis.
Payment only with Credit card or Cash (requiring prepayment).
Tesla electric car charging station is available for guests only.
We know how valuable your skiing time is to you so that is why we can to pre-book your lift passes for you, to save you the time and hassle of doing it once in resort. And most importantly, no additional charge or hefty currency bank charges! The lift passes will be ready and waiting for you in your chalet/hotel/apartment, so you can hit the slopes immediately... You can book these at any time after you've booked. Call us on +44 (0)20 8877 8888.
The last thing you want to do at the start of your holiday is queue up in a crowded ski hire shop. We understand this and that is why we offer to pre-book all your equipment so that it is ready and waiting for you. You can either collect it from the shop yourself or some shops even offer a chalet fitting service, where all the equipment will be brought around to the chalet, thus avoiding the ski hire shop completely. Call us on +44 (0)20 8877 8888.
Ski school can be a real hassle to organise so let us do all the hard work for you. We have built relationships with the top ski schools in most ski resorts and we can book lessons for all ability levels, both private and group lessons. For Christmas, New Year, Russian New Year and February Half Term, we strongly advise pre-booking your lessons as soon as possible as the group lesson and private lesson slots get booked up very quickly. You can book lessons at any time after you've booked. Call us on +44 (0)20 8877 8888 or fill in the Ski-School Request Form
Transfers from the airport to your accommodation and vice versa is available through Powder White. If you need transfers arranged, please contact us on +44 (0)20 8877 8888 or fill in the Transfer Request Form
Is not included and, on chalet bookings, will be added to your confirmation invoice. Local Tourist Tax for Hotels & Apartments is payable directly to the supplier in resort.
Each chalet booking requires a deposit of between £250 & £500 which is held as security against any damages, breakages or monies owing to Powder White. Details of this will be shown on your Confirmation Invoice and further information can be found in our Terms section. Apartment Residences vary so please enquire at time of booking.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.