Terms and conditions
These General Terms and Conditions (GTC) are part of the contract between you and the GriwaRent
AG, Galeriehaus Stotzhalten, 3818 Grindelwald.
2. Reservation and conclusion of contract
You can book your rental property with GriwaRent AG by telephone, in person, in writing, by email or
via the Internet. When your booking is received at GriwaRent AG the contract with GriwaRent AG is
considered completed. From this moment on the rights and obligations under the contract, as well as,
those declared in this document, the General Terms and Conditions, take effect for you and for
You will receive a reservation confirmation from us. The information given in this reservation (property,
occupancy, duration, price) is binding.
In the absence of the deposit, in accordance with section 5.1 of the contract, the contract is null and
void and the cancellation fee in accordance with section 6 is owed to GriwaRent AG.
3. Minimum rental period / day of arrival and departure
The minimum rental period is seven days during high season and four days during other times of the
Arrival and departure day is Saturday (high season). Exceptions are possible upon request and will be
noted in the reservation confirmation. Arrival and departure is not possible on Sundays.
The rental property is to be taken over at 16:00 of the arrival day and to be returned on the departure
day at 10:00.
If the property is not taken over, or you arrive on a later date, or leave early, the total rent remains
4. Price / price change
The prices published by GriwaRent AG are daily prices for the whole property. The price published on
the Internet is final (www.griwarent.ch). With your booking you accept this price.
Not included in the price, and to be paid in addition, are the final cleaning, bed linen and visitor’s tax.
Additional services are also not included in the price.
Published prices are subject to change. The information given in the reservation confirmation is
5.1. The rent is to be paid as follows:
• 30% within 10 days of receipt of the reservation confirmation (deposit)
• The remaining amount is due no later than 42 days before arrival
5.2. For short-term reservations of less than 42 days before arrival, the full rental price is to be paid
within five days of receipt of the reservation confirmation.
5.3. GriwaRent AG has the right to refuse to hand over the rental property if there is any delay in
payment of the remaining amount, or the total rental for short-term reservations.
If a confirmed reservation is cancelled the following cancellation fees will be charged:
• 43 days before arrival: 10% of the rental price
• 42 to 29 days before arrival: 50% of the rental price
• 28 days before arrival: 100% of the rental price
Your cancellation notice will take effect from the date it is received by the GriwaRent AG (on Sundays
or public holidays, the next working day will apply).
7. Inability to fulfil the contract by GriwaRent AG - replacement property
GriwaRent AG is entitled to terminate the agreement before or during the rental period if
unforeseeable or unavoidable circumstances make it impossible to hand over the rental property. This
will only occur in circumstances which endanger the tenant or the property, or which may impair the
provision of services to such an extent that the fulfilment of the agreement is no longer possible.
Payments already made will be refunded, if necessary with a reduction of services rendered.
GriwaRent AG has the right to allocate an equivalent property instead.
GriwaRent AG cannot be held liable in any of these cases.
8. Obligations and liability of the tenant
A minimum deposit of SFr 300 (up to SFr 1’000 with large and valuable properties) must be paid by
credit card before taking over the rental property. If this deposit is not paid, GriwaRent AG has the
right to refuse to hand over the rental property.
The rental property must only be occupied with the number of people (children and infants
included) mentioned in the reservation confirmation. The GriwaRent AG has the right to refuse the
hand over of the rental property in the case of over-occupancy.
The tenant is to exercise care when using the rental property. Neighbours, etc. shall also be taken into
consideration. The cleaning of the kitchen, the dishes and cutlery, as well as the garbage removal, is
the responsibility of the tenant (and not included in the final cleaning).
Any damage caused by the tenant, or the joint user, is to be reported to GriwaRent AG immediately.
The tenant is liable for any damage caused by him or other users. The same applies if the apartment
cannot be handed over to the next tenant. Damages can be deducted from the deposit.
9. Complaints, claims for damages by the tenant
GriwaRent AG has to be informed immediately if the property is not in contractual condition or if you
suffer a loss. If defects are not reported immediately, at the beginning of the rental period, the absence
of defects is assumed. The same rules apply if defects occur during the rental period. Any claims must
be announced in writing to GriwaRent AG within four weeks of the contractual end of the rental period
and the necessary evidence (photos, etc) must also be presented. If the above mentioned rules are
not obeyed, you forfeit all rights to compensation.
10. Warranty and liability of GriwaRent AG
10.1. GriwaRent AG guarantees a contract compliant property. GriwaRent AG has the right to offer an
equivalent replacement property if the property is not in accordance with the contract. If you decline
you have no right to a claim for damages with GriwaRent AG. If GriwaRent AG is unable to offer you a
replacement property, the liability is governed by the following provisions.
10.2. GriwaRent AG is only liable when it is their fault. Liability of GriwaRent AG for negligence is
ruled out. Liability of GriwaRent AG for auxiliary persons is excluded.
Liability of GriwaRent AG for other personal damage is limited to the rental price (in which all claims of
the involved people are counted together).
GriwaRent AG cannot be held liable for lost vacation time, dissatisfaction, frustration etc.
GriwaRent AG is not liable if the damage is due to:
• Acts or omissions on your part or a joint user of the property
• Acts of third parties;
• Force majeure;
• Other unforeseeable and unavoidable events;
• Damage and losses as a result of burglary.
These provisions also apply to non-contractual liability.
11. Choice of law and Jurisdiction
The relationship between you and the GriwaRent AG is exclusively subject to Swiss law.
For disputes arising from this contract the place of jurisdiction is Grindelwald / BE, Switzerland. The
GriwaRent AG also has the right to sue at the court of your domicile.
We know how valuable your skiing time is to you so that is why we can to pre-book your lift passes for you, to save you the time and hassle of doing it once in resort. And most importantly, no additional charge or hefty currency bank charges! The lift passes will be ready and waiting for you in your chalet/hotel/apartment, so you can hit the slopes immediately... You can book these at any time after you've booked. Call us on +44 (0)20 8877 8888.
The last thing you want to do at the start of your holiday is queue up in a crowded ski hire shop. We understand this and that is why we offer to pre-book all your equipment so that it is ready and waiting for you. You can either collect it from the shop yourself or some shops even offer a chalet fitting service, where all the equipment will be brought around to the chalet, thus avoiding the ski hire shop completely. Call us on +44 (0)20 8877 8888.
Ski school can be a real hassle to organise so let us do all the hard work for you. We have built relationships with the top ski schools in most ski resorts and we can book lessons for all ability levels, both private and group lessons. For Christmas, New Year, Russian New Year and February Half Term, we strongly advise pre-booking your lessons as soon as possible as the group lesson and private lesson slots get booked up very quickly. You can book lessons at any time after you've booked. Call us on +44 (0)20 8877 8888 or fill in the Ski-School Request Form
Transfers from the airport to your accommodation and vice versa is available through Powder White. If you need transfers arranged, please contact us on +44 (0)20 8877 8888 or fill in the Transfer Request Form
Is not included and, on chalet bookings, will be added to your confirmation invoice. Local Tourist Tax for Hotels & Apartments is payable directly to the supplier in resort.
Each chalet booking requires a deposit of between £250 & £500 which is held as security against any damages, breakages or monies owing to Powder White. Details of this will be shown on your Confirmation Invoice and further information can be found in our Terms section. Apartment Residences vary so please enquire at time of booking.
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.