Terms & Conditions
Powder White Lite Ltd - Accommodation Terms
Booking Conditions
A holiday booking is made between Powder White Lite Ltd and the signatory
of the Booking Form who must be over 18 years of age (The Party Leader).
All correspondence to Powder White is to be addressed to: Powder White Lite
Ltd., 2 Woodlands Way, London, SW15 2SX, United Kingdom. The contract
between you and Powder White is in all circumstances to be governed by
these booking conditions.
The Party Leader
Is responsible for their group of Client/s. Any payments are arranged
through them and they will be the only contact during the booking process
and when booking services on their behalf. Any monies owed to Powder White
Lite through the booking process, for services booked on their behalf or
through damages made in resort are the full responsibility of, and are
payable by, the Party Leader.
Contract
No holiday contract shall exist between the Client and Powder White Lite
until deposits or full payment as applicable has been received by the
Powder White and a confirmation invoice has been issued. In the case of
telephone bookings made within 4 weeks of departure, where payment is due
by debit/credit card or online transfer, a contract shall come into
existence immediately upon Powder White Lite processing your credit/debit
card payment, receiving the online payment in full and providing oral
confirmation of the booking by you. When making a telephone booking in such
circumstances you are deemed to have accepted these booking conditions at
the time of making your telephone booking. In all cases, when you receive
your invoice, please check all the details carefully to ensure that they
are correct, as the invoice together with these booking conditions, form
the basis of the contract between you and Powder White. If there are any
discrepancies in the invoice, please bring these to our attention within 3
working days of issue, otherwise we will assume that the details shown are
correct and any amendment/cancellation charges may be levied where changes
are subsequently necessary. We reserve the right to amend any obvious
errors in the confirmation invoice including those which concern the price.
We will do this as soon as we notice the error but no later than 24 hours
before departure in the case of late bookings. Please note where a third
party supplier service has been booked on the Client's behalf (including
but not limited to flights, transfers, ski pack items, tuition), the
contract exists with the supplier directly and any alteration or
cancellation charges will be in line with that supplier's Terms &
Conditions - particularly relevant to time/name/date/baggage/equipment
changes.
Reserving Your Powder White Lite Accommodation - Deposits &
Confirmation
In order to secure a property and take it off-sale, a deposit payment is
required, the amount for which is detailed on each individual property
page. Flights booked on the Client's behalf are 100% payable at time of
booking and the contract exists directly between The Client & the
Airline or Operator through whom flights are booked (their terms apply).
Transfers booked on The Client's behalf are also payable in full at time of
booking (their terms apply). On receipt of your holiday deposit, Powder
White will send you confirmation of booking showing the arrangements
booked, the balance owing and when it is due. For bookings made within 28
days of travel date, full payment for the holiday must be made immediately
to confirm your reservation and any third party suppliers through whom
services have been booked on the Client's behalf also must be paid in full
at the time of booking (in one payment). These payments are committed.
Balance
Full payment of the balance is shown on your confirmation invoice (the Due
Date) and on the check-out page when finalising your booking. The person
who authorises the booking (The Party Leader) must be over 18 years of age
and be authorised to make the booking on behalf of the Client where
applicable. The Party Leader shall be liable for full payment for all those
persons named on the booking and for other persons added or substituted at
a later date. The final holiday balance must be paid in one sum, any
additional payments made shall incur a £20 handling fee (per payment). If
payment shall not have been received by the Due Date, Powder White Lite
shall have the right to cancel the booking, retain the deposit paid and
levy cancellation charges. Any money paid by the Client to an agent, under
or in contemplation of a contract with Powder White Lite is held by the
agent as agent for Powder White Lite until the date on which the agent pays
the money to Powder White Lite.
Payment
Any payment made by Visa Credit, Mastercard or American Express (AMEX)
carry no handling fee. This is applicable to any payment processed through
Powder White and includes, but not limited to, payments made for
accommodation, flights, transfers, ski packs, tuition and any additional
third party suppliers. Debit cards also do not carry a fee however where
online banking is made from either a UK or International account, the full
balance of the holiday must be paid to Powder White in one transaction and
any banking charges incurred are payable by the Client. Individual Client
holiday payments will not be accepted over the telephone and Individual
online bank transfers are not accepted from Clients forming part of a
larger group - the Party Leader is responsible for collecting all monies
owed to Powder White Lite for every element of the holiday regardless of
whether the Contract is direct with Powder White Lite or with a third party
supplier, and these are to be retrieved by the Party Leader from the
Client/s directly.
Prices
The prices quoted on the Powder White website have been formed ensuring
every effort has been made to ensure that these are accurate at the time of
publication and as we cannot guarantee these prices, you must check the
price of your chosen holiday at the time of booking at which point the
correct current price will be advised to you. Please note that prices can
reduce/increase at any time therefore the price payable is as quoted at the
time of the booking. All accommodation prices detailed on the site are
payable in the currency shown (either Sterling or Local Currency). Where
Powder White Ski Pack/Transfers/Extras items are charged in Sterling and
have been calculated based on an exchange rate of: Euro 1.10 / CHF 1.25 /
Can$1.65 / US$1.30. Powder White Lite retains the right to change prices
due to currency fluctuations. There will be no refunds payable on services
booked or partially/fully paid. On the rare occasion, and in cases of
limited availability, where services are quoted for with alternative
suppliers with whom we do not ordinarily work or with whom we have not set
converted sterling rates, these are payable at the exchange rate used at
the time of the booking.
Once your booking has been accepted we reserve the right to levy surcharges in the event of changes to Powder White Lite's costs in dues, taxes or government action (such as increases in VAT or any other government imposed increases) or in relation to the exchange rates that have been used to calculate the cost of your holiday accommodation. In cases where Powder White Lite has received payment in full from the Client by the Due Date stipulated for latest payment on the invoice, Powder White will not impose any surcharges after payment in full has been received.
Your Powder White Accommodation booking does not include:
1. Local Government Tourist Tax (which is payable directly to the accommodation supplier in resort).
2. Holiday Insurance (which you must have at the time of booking). Please ensure you check conditions from your provider, specifically those relating to Force Majeure events and/or pandemics.
3. The cost of return travel from home to the Accommodation booked.
4. Lift Pass, Equipment Hire and Ski Lessons (pre-bookable at the Powder White Lite rates detailed).
5. Room/accommodation supplements for reduced occupancy
6. Childcare or Babysitting
7. Security Deposits (either payable at the accommodation on arrival or at time of booking). The amount varies from Supplier to Supplier so please enquire at time of booking. The majority of Powder White Hotels do not request a security deposit, however there is a small handful which may require this on your arrival in resort. Please enquire at time of booking.
A credit card is held as security and as a pending payment (without immediate authorisation) in the amounts detailed above. Subject to no damages made, no costs incurred and no monies outstanding, the payment is not finalised and will not be charged to the credit/debit card held. However, where damage or breakages do occur, or where money is outstanding on a service or product bought you your behalf, the full amount will be authorised immediately even if this is over and above the amount owed to Powder White Lite or the accommodation supplier. Upon confirmation of costs of repair, any refund of balance will be refunded. We and/or the accommodation supplier reserve the right to recover costs over and above these amounts should the costs relating to damages, breakages or outstanding payments exceed this amount. The Party Leader remains responsible for all members of his/her party regardless of who is/was responsible for the damages or outstanding payment and recovery of loss will be pursued through them. Where dogs have been accepted into properties, an additional security/damage deposit is likely to be payable. For any costs or any monies outstanding, Powder White Lite will request payment by the Party Leader. Should this not be paid upon request, a Claim through the Small Claims Court will be submitted to recover the money owed to Powder White Lite.
Refunds
Where a cancellation of service is made by The Party Leader on behalf of
his group of Client/s, refunds will not be authorised (to include but not
limited to accommodation costs, flights, transfers, ski pack items, tuition
and third party supplier bookings). Where an alteration is possible,
relevant administration charges will apply in order to facilitate the
change. On the rare occasion that a mistake has been made resulting in an
overpayment to Powder White, The Party Leader will need to advise us as
soon as possible so that we can make a refund to you where applicable.
Please note that if agreed, these refunds will be made to the credit/debit
card on which the Party Leader's deposit payment was made and may take at
least 20 working days to appear on your statement. Please also note that
any handling fee will be deducted from the amount refunded.
If, due to adverse weather conditions or other circumstances beyond our control, pre-booked ski packs, excursions or tours are not available, our liability is limited to a refund of monies paid for such services but only in cases where we ourselves have been able to retain a refund from relevant third party supplier. No refunds are given for unused portions of the holiday including, but not limited to flights, transfers, car hire, empty beds/accommodation, unused ski packs, uneaten meals, unconsumed alcohol etc. No representative in resort is authorised to make or promise refunds and no such promises will be accepted by Powder White Lite.
Late Availability and Special Offers/Promotions
Prices of our late availability holidays (or holidays on special offer) may
not always be less than first published rates as they reflect demand. Late
availability holidays also do not qualify for the offers mentioned on our
website such as group discounts, repeat guest discounts or free lift
passes. They cannot be used in conjunction with any other offer and the
price quoted at the time of booking, is the price payable. We reserve the
right to increase or decrease prices prior to booking. Refunds will not be
made for those who have booked before these offers started or offers cannot
be extended after the expiry date has passed (if applicable). All
promotions are only valid at time of booking and are for new bookings only.
Booking Travel on Your Behalf
Where flight, ferry, train, car hire or transfer seats have been arranged
and/or bought on your behalf, travel and transfer times shown on the Powder
White website and estimated times of arrival and departure shown on your
confirmation invoice are for guidance only and are subject to alteration
and confirmation and could differ significantly at peak season times or due
to congestion or adverse road/weather conditions. A change in flight,
ferry, train or transfer time will not constitute a significant change to
your holiday as detailed in the above paragraph titled Changes and
Alterations by Powder White. Specific instructions relating to travel
arrangements made on your behalf will be detailed on your confirmation
invoice or via email at the time the travel/transfer booking is made and
any changes made to these arrangements will carry a £50 administration fee
in addition to any cancellation/amendment fee charged by the supplier.
We cannot accept any liability for delays in flight, ferry or train journeys (whether booked by us or you) to and from the UK whether the delays are caused by adverse weather conditions, rescheduling of times by the airline, sea carrier, train provider, port/airport authorities and/or the action of air traffic controllers, mechanical breakdown, strike or industrial action, or otherwise. Powder White cannot accept responsibility for guests missing flights for any reason or mislaying or destroying travel documents and no credit or refund will be given if you fail to take up a component of your holiday as a result. Where a resort transfer has been disrupted by a delay in any form of travel whether arranged on your behalf by Powder White Lite or not, every effort will be made to reduce any discomfort suffered by you as a result of the delay however we cannot hold responsibility for rearranging these transfers in relation to these delays or if changes in arrival/departure times have not been advised by the Party Leader to Powder White Lite without sufficient notice (at least 4 weeks in advance). In certain circumstances you may be able to make a claim under the insurance policy you have arranged with your own insurer. For self catered apartments, Powder White recommends that guests arrive within reception opening hours.
Ski Pack Organisation & Payments
Ski Packs booked through Powder White are payable in Euros or sterling and
where the local cost is converted, have been calculated at the rate of:
Euro 1.10 / CHF 1.25 / Can$1.65 / US$1.30. Powder White retains the right
to alter these conversion rates due to currency fluctuations. There will be
no refund paid on services booked or partially/fully paid.
Where ski passes, ski hire or ski lessons have been either pre-booked and paid for in advance or booked and paid for in resort, any associated bank fees are payable by The Client. Once any element of the ski pack has been added to the booking, a 50% deposit is payable or full payment is payable if added within 4 weeks before departure. These can be added by accessing the booking online so individual payments can be accepted, however individuals' payments taken over the phone or payable through Online Banking will not be accepted - these are the responsibility of the Party Leader who will make a one transaction payment. Once added to the booking, no cancellations will be accepted and refunds will not be made. Alterations may be accepted where possible however an administration charge will be payable for each individual change.
Please note that on ski passes booked both pre-holiday and in resort, proof of age or that you are a family will be required for any lift passes where discounts have been obtained for children, senior skiers or family passes. The areas advertised as being covered by the lift passes in each resort may be altered by local lift pass companies or relevant authorities and may result in a reduction of ski pistes or acres skiable. This is entirely beyond our control and any refund for loss of use of ski pass must be pursued through the local lift pass company directly.
If at any point we run a Buy One Get One Free lift pass offer are always based on 6 day local area passes (without insurance) unless otherwise stated. The lowest price lift pass is the one that is given free. The offer does not apply to family lift passes. There are only a limited number of passes to give away and so these offers are subject to availability and can be withdrawn at any time.
Please also note that on in-chalet ski hire fitting, you will be required to provide heights and foot sizes (sometimes weights) so that equipment can be provided sufficiently and without hassle in resort. This information is in turn handed to our recommended suppliers and whilst every effort is made to ensure the correct equipment is available, there may at times be the need to make alterations in resort to the equipment initially provided. We strongly recommend helmets for everyone and these are obligatory for children.
If we run a Buy One Get One Free ski hire offer, this is based on 6 day silver standard skis unless specified otherwise. The lowest priced equipment is the one that is given free. There are only a limited number of skis on these offers and so they are subject to availability and can be withdrawn at any time. All offers are available at the time of booking and cannot be added subsequently.
Please note that during peak dates such as Christmas, New Year, half term and even Easter, ski schools become fully booked. We therefore strongly advise that you book your lessons in advance on these dates. We operate a referral system whereby your request is forwarded to our recommended suppliers in resort and they will then contact you directly with availability. The contract is between the client and the Supplier directly. Please not that any changes made to ski school bookings are likely to incur significant alteration charges.
Children & Infants
Infant charges for Hotels or Self-Catered Apartments are individual to the supplier so please enquire at time of booking.
Powder White Lite Accommodation Arrival/Departure Times
Arrival and Departure times are specific to individual accommodation
suppliers and hotels so please enquire at time of booking. NB - Please note
that these conditions applying to Arrival/Departure are under constant
review, especially relating to the recent outbreak of coronavirus and
requirements placed upon our suppliers regarding changeover. They are
subject to change at any point so please enquire at time of booking to get
the most up to date information.
Jacuzzis, saunas, steam rooms & swimming pools
Guests use jacuzzis, saunas and steam rooms in Powder White Lite suppliers accommodation and/or hotels at their own risk and Powder White Lite can accept no responsibility for accidents/injuries sustained while using these facilities. Children must be supervised at all times. Please note that some properties may have time restrictions on use of these facilities so please enquire at time of booking if this is the case. Guests use swimming pools and other facilities at their own risk and Powder White Lite can accept no responsibility for accidents/injuries sustained while using these facilities. Please note, some of the swimming pools at the properties we feature do not have depth markings and there will be no life guards on duty.
Internet Access
The majority of our suppliers accommodation and hotels will have Wi-Fi
access therefore you are welcome to use your own devices where possible.
Please also note that we cannot guarantee continuous and uninterrupted
internet connection due to technical circumstances out of our control.
Internet is intended for straight-forward web browsing and checking of
emails, it is NOT available for live-streaming or downloads (including
music & films). Please note that the viewing or downloading of
unsavoury or pornographic sights is NOT permitted and should guests be
found to be doing so, they will be reported to the relevant authorities.
TVs/DVDs
Where accommodation has TV and DVD however if these become un-serviceable,
the supplier and/or hotel cannot always get immediate replacements. Where a
TV is advertised, no guarantee is implied as to how many English speaking
channels will be available, if any, whilst some are advertised as TV/DVD
which implies that no channels (satellite or otherwise) are available and
that the TV is to be used for playing DVDs only.
Smoking
Smoking rules in Hotels or Self-Catered Apartments are individual to the
supplier so please enquire at time of booking.
New Build Projects & Refurbishments
A number of properties are newly built or substantially converted or
refurbished for us each season and we take every possible care with the
suppliers to ensure that each such property is completed on schedule.
Clearly however, matters outside our direct control, such as local
authorities or adverse weather at critical times for example, can
occasionally cause delays, and/or there may be changes to the designer's or
architect's plans upon which we have we have based our description.
Walking Distances
Where distance is quoted in time taken to walk, we have used a guideline
that 100m takes an adult one minute to walk in standard footwear under
normal waling conditions. Clearly timings will vary according to footwear,
age, personal fitness and surface conditions. Where free minibus shuttle
service is advertised, these will be subject to specific timeframes,
capacity restrictions and/or be on a first come first served basis.
Special Requests
We will always try to meet any special requests and to pass them to our
suppliers in resort. Your request will be shown on your invoice to indicate
that a request has been made but this is not a guarantee that your request
can be fulfilled. Please note that special requests do not form part of our
contractual agreement and we will have no liability if they are not met. We
recommend discussing special requests with us at the time of booking rather
than before you travel.
Amendments by You, The Client
If you wish to change any simple details of your booking, please contact us
as soon as you are aware of these changes. Name changes will incur an
administration charge and where flights have been booked on your behalf,
fees will also apply through the Airline/Operator due to the contract being
direct with them. Administration fees will apply to Powder White changes as
well as those incurred by third party suppliers.
Powder White Administration Charges are:
1. Name Changes - £50 per change
2. Alteration to Travel Services - £50 per change + additional charges by
supplier (which may include 100% cancellation fees)
3. Alteration to Ski Pack items - £50 per change + additional charges by
supplier (which may include 100% cancellation fees)
4. Alterations to Third Party Supplier bookings - £50 per change +
additional charges by supplier (which may include 100% cancellation fees)
NB. Where additional charges are imposed on Powder White Lite in cases of cancellation or alteration by other suppliers, these must be paid by the client over and above the relevant Powder White Lite charges above.
Any changes made within 30 days of departure may be treated as a cancellation and cancellation charges will apply as detailed in these Booking Conditions. If the change is to increase the number of persons booked, no amendment fee or cancellation charges will apply. Should changes be made to services booked on your behalf (to include but not limited to: travel, ski passes, ski hire, ski school, massages, local tourist attractions), a £50 per change admin charge will apply over and above any charge placed on Powder White Lite by the supplier. Please note that restaurant reservations will not be made on your behalf. You are responsible for booking this directly and any charges applied by the supplier will be payable by the Party Leader on behalf of his group of Client/s.
Powder White Lite Accommodation Cancellation by You, The Client
Cancellations must be notified to us in writing by the Party Leader and
will only be effective when we receive the written notice of cancellation
at our offices. In all cases of cancellation by the Client, the deposit,
any amendment charges and any travel costs which have been incurred by
Powder White Lite through booking flight, ferry or train tickets, car hire,
transfer seats or ski packs on your behalf will be forfeited. The following
cancellation fees expressed as a percentage of the total accommodation
costs payable by the person(s) cancelling (excluding amendment charges,
travel charges and ski pack charges as detailed above) will become
immediately payable to Powder White Lite. Please note that if a member of
your party wishes to cancel, this may mean that the accommodation booked is
under occupied and could result in other members of your party having to
pay any applicable supplements to retain the booking. In the event of full
or part cancellation, a cancellation invoice can be produced on request for
insurance recovering purposes only however this will only detail the amount
of money forfeited by the party or individual, no more.
Weeks before departure Cancellation charge:
Up to 46 days before arrival at accommodation: Refund of deposit paid
45 days or less before arrival at accommodation: Full Balance @ 100%*
* Applies to new bookings made after 15th June 2020 only - does not include deferred bookings
If no written notice of cancellation is received and you do not travel, cancellation is deemed to have been received on the day of departure. Powder White Lite or the accommodation supplier in resort reserves the right to re-sell any part of a cancelled holiday and this does not affect our right to levy cancellation fees.
Changes and Alterations by Powder White Lite
Arrangements for holidays can sometimes be made many months in advance and
changes can occur. We reserve the right to make alterations to holiday and
website details both before and after any booking has been confirmed. Most
of these changes are minor and in all cases we will advise you or your
travel agent of any changes at the earliest possible opportunity. If a
significant change becomes necessary you will have the choice of (except in
cases of Force Majeure) a) accepting the change in arrangements; b)
purchasing an alternative holiday from us and paying or receiving any
difference; or c) cancelling your holiday and receiving a prompt and full
refund. In cases of significant change only, we will refund, provide an
alternative except where the changes made as a result of
unforeseeable circumstances beyond our control (including Force Majeure),
the consequences of which could not have been avoided even with all due
care which include but are not limited to those circumstances set out in
the Important Note section detailed below. No compensation is payable in
respect of minor changes and no other claim for compensation and/or
expenses will be accepted:
Important note: that Powder White Lite cannot pay expenses, costs or losses incurred by you as a result of any change or cancellation and shall not be liable for any refund should Powder White Lite be forced to cancel or change your holiday due to circumstances amounting to Force Majeure. Such circumstances shall include, but are not limited to, terrorist attack, war or threat of war, riot, civil strife, political dispute, terrorism, industrial disruption (actual or threatened), natural disasters (such as avalanches or volcanic eruptions/ash-clouds), nuclear disaster, epidemic outbreak, pandemic outbreak or health risks, significant risks to human health such as the outbreak of serious disease at/around the travel destination, fire, technical problems with transport/machinery/equipment, closure or congestion of airports or ports, border closures, adverse weather conditions, local and UK governmental action and similar events beyond our control. We shall be under no further liability to you, nor shall we be liable for any costs or expenses outside the holiday cost. Compensation or refund will not be paid to adults or children travelling on free places.
Client Liability
As part of this contract the Party Leader hereby agrees to guarantee
payment for any chargeable services requested by you or any member of your
group both before and during your holiday. Please treat the chalet and all
Powder White Lite property with care and respect. Powder White Lite
reserves the right to recover from you the cost of breakages (estimated if
not precisely known), damage to accommodation etc caused with or without
intent by you or any member of your party. If you have caused any damage to
the property you will be invoiced for the cost of replacement or repair. If
you have any outstanding payments such as telephone bills, ski passes, ski
equipment or ski lessons, you will be invoiced accordingly. All guests
undertake to behave in such a manner as in no way to cause, distress,
danger or annoyance to other guests, accommodation employees and/or any
third party. Behaviour deemed unacceptable by Powder White Lite will result
in termination of the holiday of the person(s) involved and Powder White
Lite shall have no further contractual obligations to such person(s)
including with respect to any return travel or transfer arrangements made
on your behalf. These person(s), or the whole group where applicable, shall
have no right to a refund for their holiday or any expenses incurred as a
result of termination. Powder White Lite does not accept liability for
financial loss or damage to property suffered by you or the person(s)
involved. Powder White Lite accepts no responsibility for the action of its
guests and shall not be held liable for any claim made against them (or as
a result of their actions) by a third party. In addition, the breach of
this clause by any one person in any one property booked may cause Powder
White Lite to demand immediate vacation of the accommodation by every
person named on the booking form.
Powder White Lite Liability (other than for death/personal
injury/illness)
We endeavour to make sure that the holiday which you book with us is
supplied and the services performed or provided by us are performed or
provided as per the information detailed on our website. We accept
responsibility for the acts of our employees, agents, suppliers and
subcontractors where they were at the time acting within the course of
their employment or carrying out work that we had asked them to do under
their contract of agency or supply with Powder White. In all cases (except
where personal injury, illness, death, loss and/or damage to personal
possessions results), our liability is limited to the relevant total
holiday price of the person(s) affected. In the case of loss and/or damage
to personal possessions (including money), Powder White will not accept any
liability as it is a condition of your booking (and therefore reasonably
assumed by Powder White Lite) that you have taken out appropriate insurance
to cover such loss and/or damage before travelling. In the event that local
restrictions or an injury or other enforced absence to one or more of our
employees causes our normal service to be curtailed or restricted, this
will not be accepted as cause for compensation claims. It is a condition of
liability that you notify us of any claim in writing within 28 days of your
return from holiday.
Powder White Lite Liability for Death, Personal Injury and Illness
We accept responsibility should you suffer death, personal injury or
illness as a result of any failure to perform or improper performance of
any part of our contract with you by any of our employees, agents,
suppliers or sub-contractors providing that they were at the time acting
within the course of their employment or carrying out work that we had
asked them to do under their contract of agency or supply with Powder White
Lite. Please note that we cannot accept liability a) where any failure to
perform or improper performance was due to acts and/or omissions of a third
party not connected with the provision of your holiday and which were
unforeseeable or unavoidable; b) for an event which either ourselves or the
supplier of the service(s) in question could not have foreseen or
forestalled even with all due care; c) Force Majeure (as previously
detailed). Please note that in respect of services provided by travel
suppliers (where travel or transfers have been booked on your behalf) and
hotel keepers, our liability in all cases shall be limited as if we were
carriers/hotel keepers within the relevant international conventions.
Please also note that in all cases of illness or personal injury, we will
require you to provide sufficient medical evidence to back any claim made
against us. You are required to obtain this in resort from a local medical
centre at the time of the illness, we will not accept backdated medical
evidence for a medical professional outside the resort in which you stayed.
It is a condition of this acceptance of liability that you notify us of any
claim in writing within 28 days of your return from holiday (for any reason
detailed in this section). In the event of any payment of compensation
being made, you must assign Powder White and/or our insurers all rights you
may have to pursue a claim against any third party and you must provide us
and our insurers with all assistance we may reasonably require. Fraudulent
claims will be treated with the utmost disdain and a counterclaim is likely
to made in any such circumstance where we feel this has been done.
Legal Assistance
If any client suffers death, illness or injury by misadventure whilst
overseas arising out of activity which does not form part of the foreign
inclusive holiday arrangement or excursion arranged through us, we shall,
at our discretion offer advice, guidance and assistance to help you in
resolving any claim you may make against a third party, provided we are
advised of the incident within 90 days of occurrence. Where legal action is
contemplated you must obtain our authorisation prior to commencement of
proceedings and such authorisation will be subject to your undertaking to
assign any costs recovered or any benefits received under the appropriate
insurance policy to ourselves. Our costs in respect of the above assistance
on behalf of you and your party shall not exceed £5000 in total.
Website Information and Accuracy
All reasonable care has been taken to ensure that the descriptions, images,
facts or opinions on our website are correct and to the best of our
knowledge at the time of publication. Accommodation plans and resort maps
should only be used as an indication of layout. Scale and dimensions are
subject to error and furniture and rooming arrangements are subject to
change. Images of chalets, hotels rooms and apartments are only of a
particular chalet/hotel room/apartment-type when specifically stated,
otherwise they are only representative of the style and character of the
chalet/ hotel room/apartment. Whilst we will endeavour to show the most up
to date images available, we cannot guarantee this. Opinions expressed are
personal to the authors and photographs only relate to a specific
destination when specifically captioned. The client should bear in mind
that in relation to the information given about the resorts and certain
facilities available within resort, we cannot guarantee accuracy at all
times or that any particular activity will take place as these services are
not under our control.
Please note that our official website to which we are bound by English Law, is published in the English language therefore we cannot be held responsible for any inaccuracies caused by translation services and please note that all correspondence between you and us will be in English (whether this be during the booking process, during the holiday itself or after the holiday in cases of claims made against us).
Complaints Procedure
Should you have reason to believe we are not providing what we are
contracted to provide, we request that you raise this with our resort staff
at the time the problem arises so that we are provided with the opportunity
ensure that sufficient improvements or changes can be implemented where we
feel appropriate or necessary. If you fail to do so you deprive us and our
suppliers of the chance to investigate your complaint and to do our best to
rectify any problems. If we are unable to resolve matters whilst you are on
holiday and you remain dissatisfied, the Party Leader must write to Powder
White Lite, 2 Woodlands Way, London, SW15 2SX within 28 days of your return
from holiday giving all relevant information. In any such incident, please
note that we will only correspond with one representative of the party and
in most circumstances request that this is the Party leader. Please
remember that it is your responsibility to show that reasonable care has
not been used if you wish to make a claim against us and please accept that
should a claim be made against us, the complaint will be fully
investigated, reports will be obtained from our resort staff or suppliers
where applicable and an informed view on any claim will be taken.
Fraudulent claims will be treated with the utmost disdain and a
counterclaim is likely to made in any such circumstance where we feel this
has been done.
Your written complaint will be acknowledged within 7 working days of receipt of your first letter at our office and thereafter a full response will be provided within 28 days of the date the acknowledgement was sent by Powder White Lite. If you fail to follow this simple complaints procedure, your right to claim compensation will be affected or even lost and we regret that we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause. Please note that our resort staff are not authorised to promise any refund in respect of a client's claim and no such promises will be accepted by Powder White.
Jurisdiction
These conditions and any contract to which they apply are governed in all
respects by English Law and shall be subject to the exclusive jurisdiction
of the Courts of England and Wales.
Insurance
It is a condition of booking that all clients have insurance which provides
sufficient winter sports insurance. If any person(s) do not take out any
insurance, Powder White will not be responsible for meeting any sums which
would have been covered by insurance. You will further be responsible for
paying to and indemnifying Powder White in any such circumstance for such
sums Powder White meets on your behalf. You must tell your Insurers before
you travel about anything which may affect your cover. This information
must be complete and adequate. If you are not sure whether something is
relevant you should advise your Insurers anyway. If you do not tell your
Insurers about something that may be relevant your cover may be refused and
Insurers may not cover any related claims.
Health, passports & visas
It is your responsibility to ensure that documents are in proper order
before travel. Powder White accepts no liability for any loss or
inconvenience caused as a result of your failure to take reasonable care in
this respect. EU Nationals are advised to hold a full passport valid for
the duration of the holiday and for at least six months after your return
journey. Vaccinations are not currently required to enter Austria, France
or Switzerland. Pregnant mothers are advised to obtain clearance to fly
both from their doctor and airline if their pregnancy will exceed 28 weeks
on the date of their return travel. Non-EU Nationals are advised to contact
the relevant Consulate for further information: Austria: +44 (0) 20 7245
6689, France: +44 (0) 20 7838 2000, Switzerland: +44 (0) 20 7616 6000.
Early/late season:
Facilities such as lifts, shuttle bus services, saunas, ice rinks and
swimming pools may not be operational at the beginning or the end of the
season. This may also affect some of the facilities in your accommodation.
This may be due to factors such as weather or the number of tourists in
resort, repairs or redecoration. These decisions are often made on the spot
by their operators and we are not always informed. Where we do know we will
do our utmost to let you know. At the beginning and at the end of the
season building work in resorts may be taking place. We have no control
over these building works and are not made aware of their start and finish
times.
Safety:
The safety and well being of our guests is of paramount importance to us.
We continually strive to improve hygiene and safety standards in all our
destinations. All our properties are obliged to meet local regulations
although it is important to remember that even in European countries these
may not match those in the UK, which are some of the most stringent in the
world. In ski resorts particularly, many buildings are made of timber,
often without separate fire escapes, may contain bedrooms or bathrooms with
no windows or may have rooms with limited head-space below the eaves. We
strongly advise that you and your party familiarise yourselves with your
accommodation, safety procedures and location of fire extinguishers and
request specific information if required before booking a particular
property. It is the responsibility of you and your group to judge the
suitability of each area in which you ski. If you or any member of your
group ski in a location on the recommendation of or accompanied by any
representative of Powder White Lite or their recommended supplier/s, Powder
White Lite will not be liable for any injuries howsoever caused.
Lost Property
Please advise us as soon as possible if you have lost personal belongings
or left these in resort on your departure so that we are given every
opportunity to locate these missing/forgotten items. Whilst we do
everything possible to locate lost property, we cannot guarantee to do so
or to be able to arrange for your property to be returned. If we are able
to locate lost property and arrange for its return, all postal costs of so
doing must be paid in advance along with an administration charge of £25
per item/package. We cannot be held responsible for lost property whilst in
transit to the UK howsoever this is arranged. We reserve the right to
increase the administration charge for the return of lost property for
bulky items with special dispatch costs.
Problems
If you are ever unhappy with any aspect of your holiday, you must address
your complaint immediately to both the chalet manager and the local service
provider if applicable. In the unlikely event that your problem cannot be
resolved locally, you must inform Powder White in writing of your complaint
within 28 days of your return so that any rights to compensation can be
examined.
General
Headings within these booking conditions are for reference purposes only
and all images are intended to give a general impression only. These
booking conditions and any matters arising from them are subject to and
governed by English law. To the best of our knowledge all details on the
website and in the brochure are accurate. Powder White Limited is
registered in England No: 04863094
Privacy Policy & Cookies
Powder White Lite treat customer details with the highest degree of respect
& confidentiality. We do not share your details with any 3rd party and
only use your details to help us answer your enquiries or to send periodic
e-mail offers to those who have opted in. The Powder White website uses
cookies to store your information to enable you to make a purchase. Read
more about our cookie policy here. Please contact us if you require any
further details of our Privacy Policy.
Brexit
The UK’s decision to leave the EU has had significant implications across
the UK travel industry on the legalities, work permit requirements, working
hours regulations and costs of employing in-resort staff within the EU.
With ongoing for employment rights in 2021, we reserve the right to
amend/reduce our chalet staffing and/or catering offering that is provided
by us or third party suppliers, in the event that any change in employment
or other EU regulations renders their current staffing operations
untenable. Any such changes would of course be notified to you as soon as
possible.
A lovely first floor apartment situated next to the Moulins ski slope in a tranquil part of the resort. Sleeping up to 6 people, it has private facilities and a sauna. The balcony is south facing with great views and there is parking.
Tranquil & Convenient Location | Private Facilities | Sauna | Parking | Balcony | Lift | WiFi
Beautiful 3 bedroomed apartment situated on the first floor of a building next to the Moulins ski slope in a sunny and calm environment. It is composed of one double bedroom with an en suite bathroom + sauna, one double bedroom, one bunk bedroom and two shower rooms, an open kitchen and dining room with fireplace and south facing balcony. Parking space available in the garage.
2015/16
562cm
2016/17
589cm
2017/18
755cm
2018/19
610cm
2019/20
594cm
2020/21
341cm
6 October 2017 8:00AM
Verbier is the most famous resort in the extensive 4 Valleys ski area for good reason, with its sun-drenched slopes, superb off-piste, and modern lift system, it can claim to be one of the leading Swiss ski resorts, albeit not ideal for beginners.
The apres-ski and nightlife are one of Verbier's great draws and amongst numerous bars and restaurants, you should try favourites such as Farinet, Pub Montfort, Casbah and of course the infamous Farm Club.
Verbier piste map
2015/16
562cm
2016/17
589cm
2017/18
755cm
2018/19
610cm
2019/20
594cm
2020/21
341cm
6 October 2017 8:00AM
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Powder White is an Independent Tour Operator offering you an informative, personal and tailor-made service. Our friendly Sales Executives are here to help, so if you have any questions, need further information, or if you have specific requirements you'd like to discuss with us, please feel free to just get in touch and we will do everything we can to find the perfect skiing holiday for you.
Why not give one of our friendly ski experts a call?
There has been a problem with this booking, please call us on +44 (0)20 8877 8888.